SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
got this hair dryer and it’s amazing. it dries my hair quickly and the ion technology leaves my hair soft and shiny. it’s lightweight and comfortable to use. the settings are easy to adjust and it’s much quieter than other dryers i’ve used. my hair looks healthier and smoother. highly recommend for anyone in need of a high-quality hair dryer.
The quick drying time has significantly cut down my morning routine. Couldn't be happier!
It's so lightweight and easy to handle, making it perfect for styling my long hair without getting tired.
This hair dryer is amazing. it’s very powerful and dries my hair quickly. the ion technology reduces frizz and leaves my hair shiny and smooth. it’s lightweight and comfortable to use. i love the different settings for heat and speed, making it versatile for all hair types. it’s also quieter than my old dryer. very happy with this purchase and would recommend it to others.
The three gear adjustments offer great versatility for different styling needs. So user-friendly!
This hair dryer is fantastic. it’s powerful, dries my hair quickly, and the ion technology makes my hair smooth and shiny. it’s lightweight and comfortable to use, with easy-to-adjust settings. it’s also much quieter than other dryers i’ve tried. my hair looks and feels healthier since i started using it. very happy with this purchase. highly recommend it to anyone looking for a salon-quality hair dryer.
Protecting my hair from heat damage while achieving salon-quality styles at home has made this dryer a must-have.
Love it!
The inclusion of multiple nozzles and heating modes allows for tailored styling, suited to my hair's needs.
The dual voltage feature is a lifesaver for international travel. So convenient!
i bought this hair dryer and it’s excellent. it dries my hair fast and the ion technology really helps with frizz and shine. it’s lightweight, which makes it easy to handle. the settings are simple to use and it’s quieter than most hair dryers. my hair feels healthier and looks great. highly recommend this hair dryer to anyone who wants a salon-quality experience at home.
The foldable handle makes it so easy to pack for trips. It's my new travel essential.
I'm obsessed with the Purple gradient color. It's so stylish and adds a fun pop to my bathroom decor.
I've always struggled with hair dryers that are either too harsh or too weak for my hair type. This model strikes the perfect balance with its powerful 1300W performance and gentle ion technology. The Purple gradient is absolutely gorgeous, and the dryer is so lightweight that drying my long hair no longer feels like a workout. The foldable handle is a plus for storage and travel. My only critique is that it can get a bit noisy at the highest setting, but it's a small price to pay for such efficiency.
The negative ion technology is a game-changer for my frizzy hair. It's smoother and healthier than ever.
Absolutely thrilled with this hair dryer's lightweight design and ease of use. It has transformed my morning routine!