SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Corresponds to the description, very light and easy to use. At the moment I have only used the cleaning function and it goes very well. Thank you. Thank you.
Excellent, as the image and description, works excellent, a good purchase at a very low price
I've struggled with acne for years, but this device has truly been a game-changer for me. It's gentle yet effective, and I've noticed a significant reduction in breakouts since incorporating it into my routine. My skin looks clearer and more radiant than ever before.
Complete. I still don't taste it, but it looks good quality and you feel the slight vibration when you turn it on. It was delivered to Me in 22 days, before the estimated delivery date. Thank you!
I arrived very fast and it works super well
got this ultrasonic skin scrubber a few weeks ago and it’s been amazing for my skin. the device is very easy to use and the ultrasonic waves really help to deep clean my pores and exfoliate my skin. it’s gentle yet effective, making my skin feel smooth and refreshed after each use. i’ve noticed a significant improvement in my skin’s texture and appearance. the scrubber also helps my serums and moisturizers absorb better, which has enhanced their effectiveness. it’s lightweight and comfortable to hold, with a sleek design that looks great on my vanity. the battery life is excellent – it lasts for multiple uses before needing a recharge. this device has become a staple in my skincare routine. i’m very happy with the results and highly recommend it to anyone looking to improve their skin’s health and appearance.
I've noticed fewer breakouts and a more even skin tone since adding this to my routine
Its simplicity and effectiveness are most notable right after a shower when my pores are more receptive, enhancing the absorption of my skincare products.
It's like giving your face a mini spa vacation – the vibrations feel amazing and the results are undeniable
I love how versatile this device is – I can use it on my face, neck, and even my body. It's like getting a professional spa treatment from head to toe. I've noticed smoother, softer skin all over since I started using it.
I've struggled with uneven skin tone and texture for years, but this device has truly transformed my complexion. It's gentle yet effective, and I've noticed a significant improvement in the overall clarity and smoothness of my skin. I feel so much more confident going makeup-free now.
I've noticed a visible difference in the texture and appearance of my skin since incorporating this into my routine
i’m really impressed with this ultrasonic skin scrubber. it’s made a big difference in my skincare routine. the device is simple to use and very effective at removing dead skin cells and cleaning out pores. my skin feels so much smoother and looks brighter after using it. it’s gentle enough not to cause any irritation, which is great for my sensitive skin. i also love how it helps my skincare products absorb better. the design is sleek and it’s very comfortable to use. charging is quick and the battery lasts a long time. i use it a few times a week and the improvement in my skin is noticeable. it’s clearer, softer, and more radiant. this scrubber has become an essential part of my skincare regimen. highly recommend it to anyone looking to achieve healthier, more beautiful skin.
Today marks the day I received and first tested this device, and even from a brief session, I observed it efficiently removing dead skin and oil from my face. For those in search of a cost-effective skin scrubber that delivers results, this product is a worthy investment, potentially saving money on spa visits.
Say goodbye to stubborn blackheads and hello to radiant, clear skin with this amazing tool
It's gentle yet effective, making it perfect for those with sensitive skin like mine
I've recommended this to all my friends – it's a game-changer for achieving healthier-looking skin
As someone with oily skin, I've struggled to find products that effectively control excess oil without stripping my skin. This device strikes the perfect balance – it removes oil and impurities without leaving my skin feeling dry or tight. My complexion looks clearer and more balanced.
This device bears a striking resemblance to the one used during professional facials, which I absolutely adore. Its variety of settings, combined with its compact design, are highly appealing. The included stand, as depicted in the image, is a convenient addition, allowing it to rest easily on the bathroom counter without the hassle of storing it away after each use. It's particularly effective at extracting persistent blackheads and removing dirt from my pores.
Embarking on my first experience with a home-use facial spatula, I'm impressed by its performance thus far. Utilizing it is quite enjoyable, especially with the vibration feature that aids in blackhead removal. It offers multiple settings tailored to different skincare goals, such as lifting, firming, and deep cleansing, all at a great value for its power.
I'm thoroughly enamored with this tool! After trying all its settings, I'm convinced of its benefits. As a regular at facial spas, where I easily spend over $100 per visit, this device presents a cost-effective and efficient alternative. It's not only enjoyable to use but I've also noticed a significant improvement in my skin's condition. The ion- feature provides a gentle zapping sensation that's surprisingly beneficial.
This device is effective; experimenting with its various modes revealed its capability to diminish whiteheads, leaving my skin visibly cleaner.
This device has become my go-to solution for achieving a deep cleanse without harsh scrubbing. It effortlessly removes dirt, oil, and dead skin cells, leaving my face feeling incredibly smooth and refreshed. It's so satisfying to see all the gunk it removes from my pores!
This ultrasonic skin scrubber has exceeded my expectations. it’s incredibly easy to use and the results are fantastic. the ultrasonic technology effectively cleans out my pores and removes dead skin cells, leaving my skin feeling smooth and refreshed. it’s gentle enough for my sensitive skin but still provides a deep clean. i’ve noticed that my skin looks brighter and more radiant since i started using it. the device also helps my skincare products penetrate deeper, enhancing their effectiveness. it’s lightweight and fits comfortably in my hand, making it easy to use. the battery life is impressive – it lasts through several uses before needing to be recharged. this skin scrubber has become a key part of my skincare routine. i’m very happy with the improvement in my skin and highly recommend it to anyone looking to take their skincare to the next level.
My makeup goes on smoother and my skincare products absorb better after using this