SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
i’m so glad i found this pill organizer! it’s perfect for my travel needs. the compact design fits easily into my carry-on, and the compartments are large enough to hold all my pills. the secure lids give me peace of mind that nothing will spill. it’s also very easy to use and clean. i’ve taken it on a couple of trips now, and it’s been incredibly convenient. it’s made organizing my medications so much easier, and i never forget to take my pills. highly recommend this to anyone who needs a reliable travel pill organizer.
I love this! I don't take a lot of medications, but we were going on a cruise and needed to downsize everything. It fit my vitamins and medications perfectly, folds nicely, and is easy to open and close. Highly recommended.
The pill container doesn't pop open in my purse and spill pills, yet it's easy to open, and I can see the pills before removing them. It's very compact but big enough for all of my medications.
Loved it! It's the perfect size for carrying various medications in your purse or luggage.
Initially, I thought it might be too small, but it turned out to be even better than I expected. There were only two pills that didn't fit for my trip, but it wasn't a big deal.
i recently purchased this travel pill organizer, and it has exceeded my expectations. it’s compact and fits perfectly in my travel bag without taking up too much space. the individual compartments are spacious and can hold a week’s worth of my medications easily. the lids close securely, so i never worry about pills spilling out. i also love how easy it is to open and close each compartment, even with my arthritis. the clear labeling helps me keep track of my daily doses, which is a lifesaver when traveling. it’s also very easy to clean, and the material feels sturdy and durable. i’ve used it on several trips now, and it’s been incredibly convenient. it’s made organizing my medications so much simpler, and i never forget to take my pills. i highly recommend this travel pill organizer to anyone looking for a reliable and practical solution for managing their medications on the go.
Exelente to carry your medicines and not go around with annoying jars that take up a lot of space, I finally found something practical and with enough storage to store several and for several days, super recommended and very cheap.
As described, would order again :) arrived in about 1-2 weeks
Good product arrived quickly. I haven't got to use it yet, but it looks resistant. Several compartments where the drug label can also be attacked (and not framed)