SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cleaning this product is so easy. A quick wipe down or vacuum gets rid of all dirt and hair. It saves me so much time after long trips with my furry friend.
Absolutely love this hammock! It's not only functional, but also a chic touch to my car. The beige and brown colors with the sleek geometric pattern fit perfectly with my interior. Plus, it's super easy to clean! 😍
I'm absolutely thrilled with this car hammock. It's not just a mundane accessory, but rather an elegant addition to my vehicle. The chic beige and brown color scheme is accented by sleek leather touches that add a dose of sophistication. The geometric pattern is an unexpected yet delightful detail that complements the overall design beautifully. But it's not all about looks - its functionality matches its stylish appearance. Cleaning couldn't be easier; whether it's stains, dirt or pet hair, a simple wipe down or quick vacuuming does the trick! Plus, I love how versatile it is in terms of installation options - back seats for long drives, half seats for short trips around town or even the trunk when we're hauling more cargo.
Chic design plus effortless cleaning equals a must-have for pet owners.
This is such an effortless solution for keeping my car clean from pet hair and dirt. Just wipe it down or vacuum up any mess - so simple! And the installation options are awesome; I can use it in the back seat or trunk depending on our needs.
When I first saw this dog hammock I thought 'Wow', what a stylish way to protect my car from dirty paws and shedding fur! It has such a sophisticated look with those branded beige and brown colors complemented by leather accents and modern geometric patterns - definitely not your typical doggy accessory! What impressed me further was how easy it was to maintain: A damp cloth easily cleans off any stains while pet hair can be quickly removed using either a car vacuum or lint roller. This product also offers flexible installation options which means no matter if you need coverage on your back seat or half seat areas (or even in the trunk), you've got protection where you need it most!
never thought i'd be raving about a dog hammock but here we are...it looks great, cleans easily and fits everywhere in my vehicle. best purchase ever 👌
As someone who takes pride in keeping their car clean but also loves taking their furry friend along for rides, finding this hammock has been nothing short of amazing! Its chic appearance featuring beige and brown colors combined with sleek leather accents seamlessly integrates into any type of interior decor without compromising style for utility. And speaking of utility – cleaning up after our outings has never been simpler thanks to its effortless maintenance feature; just wipe away any messes with ease using a damp cloth or sponge. For pet hair, a quick run-through with a car vacuum or lint roller is all it takes to keep things looking fresh and clean. The icing on the cake? Its versatile installation options allow for comprehensive coverage whether you need it in the back seats, half seats, or even the trunk.
Stylish, easy to clean and versatile - love this car hammock!
I am loving how versatile this product is! Whether I need coverage for half seats or full back seats, it has me covered (literally). Plus, those leather accents really give it a classy look.
this thing saves me so much time on cleaning up after trips with my fur baby 🐶 just wipe off stains quickly without hassle plus its design isn't too shabby either 😉
The stylish appearance of this hammock caught my eye initially but now that I have used it, I appreciate its functionality even more. Easy maintenance and flexible installation makes life easier when travelling with pets.
Versatile installation options and stylish look... it's a winner!