SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These gloves have been fantastic, especially for taming a stray cat who now enjoys being groomed with them.
It's amazing how well this tool works; it's like magic for keeping your pet's coat looking sleek and healthy.
This grooming glove is fantastic! My pet used to be so fussy during grooming, but now they sit still and enjoy it. The glove is comfortable to wear and does an excellent job of removing loose fur. It’s also great for giving my pet a gentle massage, which they seem to love. The hair collects neatly in the glove, making it easy to clean. I’ve noticed less fur around the house since I started using it. It’s a simple, effective solution for pet grooming and deshedding. Highly recommend it to any pet owner looking for an easy grooming tool!
I love how versatile this grooming accessory is; it can be used on both wet and dry fur, making grooming sessions a breeze.
The gloves fit both my and my children's hands perfectly, making it much easier to give our dog a brush. He thoroughly enjoys the added back rubs.
This grooming aid is a must-have for pet owners, helping to reduce shedding and keep your home clean.
The silicone bristles on this tool are soft yet effective, providing a comfortable grooming experience for your furry buddy.
This grooming glove has been a fantastic addition to our pet care routine. My pet used to be quite apprehensive about being brushed, but now they actually look forward to it. The glove is comfortable to wear and fits well on my hand, making it easy to use. The bristles are gentle yet effective, removing loose fur and dirt effortlessly. My pet seems to enjoy the massage-like sensation it provides. Cleaning the glove is a breeze; the fur comes off easily, and it’s ready to use again in no time. Since I started using it, I’ve noticed a significant reduction in shedding around the house. It’s also great for bonding with my pet, as they now associate grooming with a positive experience. This glove has exceeded my expectations, and I highly recommend it to anyone looking for an efficient and enjoyable way to groom their pets.
Say goodbye to shedding woes with this grooming aid; it effortlessly removes excess fur without causing discomfort.
When used on my Blue Heeler, the amount of hair removed is remarkable!
i’m so happy with this grooming glove. it fits perfectly and makes grooming my pet so much easier. the bristles are soft yet effective at removing loose fur, and my pet seems to love the gentle massage. cleaning the glove is easy, and the hair comes off effortlessly. i’ve noticed a significant reduction in shedding around the house since using it. it’s comfortable to wear and doesn’t cause any irritation to my hand or my pet. it’s a great addition to our grooming routine, and i highly recommend it to anyone looking for an effective grooming tool.
My cat adores being groomed with these gloves, eagerly nudging and circling them for more. The amount of hair removed is astonishing, and they're incredibly simple to clean.
The gloves meet expectations perfectly. Having small hands, I find the glove style far superior to mitts, which tend to shift. These gloves remain secure, though I'd appreciate a smaller size option. Understandably, they're designed for the average hand size, but mine are particularly small.
i recently purchased this grooming glove, and it has been a game-changer for my pet’s grooming routine. my pet used to dread grooming sessions, but now they actually enjoy it. the glove fits perfectly on my hand, making it easy to maneuver. the soft, silicone bristles do an excellent job of removing loose hair and dirt without causing any discomfort to my pet. it also provides a nice, gentle massage that my pet absolutely loves. the glove is easy to clean; the hair just peels right off, and a quick rinse is all it takes to get it ready for the next use. i've noticed a significant decrease in the amount of fur around the house, which is a huge plus. this glove has made grooming sessions quick, easy, and enjoyable for both me and my pet. highly recommend it to all pet owners!
Using this grooming accessory feels like giving your furry companion a gentle massage while effectively removing loose fur.
He adores these gloves, as they outperform traditional brushing, even though I use two different brushes on him! The only challenge is cleaning the gloves; I've yet to find an efficient method to remove all the hair. Despite this, they're invaluable for his happiness.