SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great to keep in your car in case you forget your diaper bag and don't want to carry a big bag around. Fits my needs exactly!
got this multifunctional waterproof diaper bag organizer and it’s been amazing. the stylish patterns make it look more like a designer bag than a diaper bag. it has plenty of compartments that make organizing baby’s essentials a breeze. the waterproof feature is a real plus – no more worrying about spills or wet clothes. the bag is roomy and holds everything i need, from diapers and wipes to bottles and snacks. the insulated bottle pockets are fantastic for keeping drinks warm or cool. the straps are well-padded and comfortable to wear, even on long outings. it’s easy to clean both inside and out. i also appreciate the easy-access pockets for things i need to grab quickly. this bag has made going out with my baby so much simpler and more stylish. highly recommend it to anyone in need of a reliable and fashionable diaper bag.
Such a cute portable diaper bag. Got it for Disney to avoid carrying a big bag or backpack all day. Perfect with lots of space for 6 diapers, a bag of wipes, some snacks, and our Epi pens.
This bag was a great find! Perfect for quick trips where we don’t need much. Comfortably fits a pack of wipes, 4 or 5 diapers, a burp cloth, and a small bottle. Could have added my wallet and phone too.
Bought this bag as my son is getting bigger, so I don’t need to carry as much when we go shopping. Managed to fit two Dr. Brown bottles, 4 diapers, wipes, his snacks, and a formula dispenser. Great for anyone looking for something small but spacious.
I like this bag for small trips. Fits exactly what you need and it’s a good size for carrying around.
Fineee
A very easy diaper bag/snack bag. Like that it’s lightweight and simple for on the go.
Bought this for my daughter's stroller but find myself taking it out more instead of her big diaper bag. Perfect for running errands around town for the day. Fits a big bag of wipes, 2-4 diapers, some fruit snacks, a shirt, and a small water cup inside. So glad I got this, as it’s not bulky to carry around.
The size is perfect. The pattern is cute, and the bag seems durable. Love that it can be worn crossbody. Spacious even though it looks small. Even fits a larger woman's wallet!
Little diaper bag that’s perfect for on the go. Now that my daughter is older, I just carry it in my car with diapers and wipes. Has a spot for your phone and credit card too.
Loved this for my baby stroller. Lightweight but has enough room to fit what I need in there.
❤️