SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just got back from TN! It was perfect for my 7-month-old's stuff while hiking and exploring Gatlinburg!
i’m absolutely thrilled with this diaper bag organizer. the stylish patterns are so eye-catching and make the bag look really trendy. it’s packed with features that make it incredibly practical. there are so many compartments, which help keep everything organized and easy to find. this bag has made managing outings with my baby so much easier and more enjoyable. i highly recommend it to any parent looking for a stylish and functional diaper bag.
The absolute best baby bag! Fits everything needed and was a lifesaver on vacations. Getting through TSA was a breeze!! Getting one for everyone I know.
Needs to be more spacious; it doesn't have enough room.
Love it! Perfect for hanging on the stroller. ❤️
Not a fan of backpacks, but this was a lifesaver! Big enough for all essentials for dining out or market trips, yet small enough to not take up too much space. Seriously love it and highly recommend.
Searched for a compact bag for my dog stroller that zips closed for security and to keep rain out. Wanted extra storage that's safe and easy to access, without taking up too much space. This bag hangs perfectly from the handlebar, fitting my dog treats, pick-up bags, cell phone, keys, wallet, while keeping them dry and secure. Ideal for my needs, especially since it's detachable.
This caddy bag is a fantastic emergency or car bag. With many pockets, it stays organized and holds all baby necessities.
The perfect small bag for quick outings.
Got this for my stroller but ended up using it on my bike due to its smaller size. Fits a few diapers, wipes, and a phone, but always need more than what it fits for even short strolls with a kid. Bottle holder inside could be better. Works great for my bike, fitting my water bottle, phone, and wallet. Skipped the hooks and used the Velcro on bike handles.
Such a cool little bag! Perfect size for attaching to any stroller, holding all necessities for a short trip. Also great as a car pack for those "Oh no we forgot ____" moments. Not just for small kids. Durable hooks and straps, well-made material.
Everything as described, love using it. Small but fits everything I need. Love the color and quality, always ready on the go.
Perfect for when you don't want to bring the whole diaper bag. Good size for wipes, a few diapers, burp cloth, maybe a spare onesie and diaper cream. Love it, and it's so cute.
Love how all my toddler's needs fit into this little bag. Prefer carrying this for its lightweight and even kept his sippy cup cool. Fits plenty of diapers and wipes. Great price and easy to attach to a stroller.
Nice and durable.
I'm a bit obsessive about organizing my diaper bag. Was carrying a smaller pouch but needed more space once my baby hit size 3 diapers. This bag fits 6 thick size 3 diapers, nursing cover, burp rag, wipes case, extra onesie, toy, with a pocket for my phone. Wearing it crossbody makes it super easy to carry and access, especially during diaper changes. Highly recommend!
Cool.
This small diaper bag suits me perfectly. As a parent of a special needs 2-year-old, it fits 3 diapers, a pack of wipes, meds, and several specialty items easily.
Love it, fits so much! Recommended it to all the new moms I know.
This bag is adorable, and its size and pockets allow for lots of storage. Fits a small pack of wipes, an extra onesie or light outfit, a small bottle, a bit of formula, and several diapers. Everything is accessible, and there’s room for my wallet too. Love that it can hang from the stroller or be a purse, but the clips on the stroller straps need improvement—they're not secure. Considering replacing them with carabiner clips.
A great buy for quick errands or shopping with baby. Keeps the big, bulky diaper bag in the car. Love the easy access to wipes.
Nice 😊
Using it for snacks on my wagon. It's cute and hangs well. It's small but works for just snacks, which I don't mind.
We use this every day. Carries all the essentials for my little ones and still has room.
Liked the size. Perfect for daycare.