SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This heating pad retains warmth for an extended period and effectively soothes both stomach and menstrual cramps. It's a must-buy!
Heat therapy has been effective in alleviating my cramps, and this belt has become a valuable tool for managing them. It's easy to use and comfortable to wear.
I was initially unsure about this type of heater, but I'm glad I gave it a try. It arrived just in time for me to test it out, and I appreciate its belt function, which keeps it securely in place to target cramps. I even used it on my feet to improve blood circulation when they were swollen and uncomfortable, and it really made a difference. I was able to adjust the strap to deliver heat precisely where I needed it. I used my own power bank instead of the included one and am very satisfied with the results.
Everything arrived on time and in perfect condition
Setting it up is a breeze. Once fully charged, it lasts for a couple of hours—I even used it on a cross-state car ride, and it lasted the entire journey.
The ability to customize features and temperatures is fantastic.
i recently purchased this menstrual heating pad and it has been a true lifesaver. i suffer from severe cramps every month, and this heating pad provides the perfect relief. it heats up quickly and offers adjustable temperature settings so i can find just the right amount of warmth. the pad is soft and fits comfortably around my abdomen, allowing me to move freely while wearing it. i love that it’s portable and rechargeable, making it easy to use at home, at work, or even on the go. the heat is consistent and lasts a long time, providing continuous comfort during my worst cramps. this heating pad has significantly improved my menstrual experience, making it much more bearable. i highly recommend it to anyone who struggles with menstrual pain. it’s a great investment in comfort and relief.
This heating pad has been a lifesaver for my daughter during the first few days of her cycle.
I love using this heating pad! It's like having a warm heat pack on the go. However, those with wider waist/hips might need to find a different option.
I received this heating pad the day after ordering it—super-fast delivery! It provides relief during my period, and the built-in power bank adds even more value. I highly recommend it.
This portable heating pad has been a game-changer for me. I can discreetly wear it and customize the temperature to suit my needs, whether I'm at work or on the move. I highly recommend it.
got this menstrual heating pad and it’s amazing. it’s so easy to use and the heat helps relieve my cramps almost instantly. the pad is soft and comfortable, and the adjustable settings let me choose the perfect temperature. it’s also compact and portable, so i can take it with me to work or when i’m traveling. it has made a huge difference in my comfort during my period. i’m very pleased with this product and highly recommend it to anyone who suffers from menstrual cramps.
Using this heating pad is a breeze, and it delivers excellent results. I can easily adjust the temperature with the touch of a button, making it a convenient solution for managing my cramps.
This heating pad is a pleasant surprise, offering both comfort and functionality. It comes in the form of a waist belt, with a magnetic attachment for the battery/control module that powers the heat and vibration functions.
This heating pad is fantastic for menstrual cramps. it heats up quickly and provides consistent, soothing relief. the pad is soft and comfortable to wear, with adjustable settings to find the perfect temperature. it’s also portable, which is great for using at home or on the go. i love how easy it is to use and how effective it is at reducing my pain. it has made my periods much more manageable. i’m very happy with this product and would recommend it to anyone looking for relief from menstrual cramps.
This heating pad heats up quickly and effectively. After nine months of monthly use, it's still going strong. I highly recommend it.
Easy to use and aesthetically pleasing, this heating pad provides ample heat distributed evenly. It's perfect for targeting pain points.
This belt has been incredibly helpful for back pain, muscle spasms, and cramps. It's comfortable and highly adjustable, and the power bank lasts a long time. I wholeheartedly recommend it.
Equipped with three heating modes and a rechargeable power bank, this warmer belt is effective. Simply adjust it to your desired temperature and enjoy the added benefit of gentle vibrations for a light massage.
I purchased this product a couple of months ago, and it performs adequately. However, I wish the heating element could generate a bit more warmth. Additionally, while the vibration feature functions, it may not be noticeable if you're wearing clothing underneath. Nevertheless, considering the price compared to others, it's not a bad option. However, if you're specifically seeking a device for its vibration feature, I wouldn't recommend this one.
The battery life could be longer.
Purchased this for my wife, and she finds it comforting during difficult times of the month.
Simple to use and satisfied with its performance overall.
i’m really impressed with this heating pad. it’s been incredibly effective at relieving my menstrual cramps. the heat is soothing and helps reduce my pain quickly. the pad is soft and fits well around my abdomen. the adjustable heat settings are a great feature, allowing me to customize the temperature to my comfort level. it’s also portable and easy to use, making it perfect for use at home or on the go. this heating pad has significantly improved my quality of life during my period. highly recommend it to anyone with menstrual pain.
I love it! It works well and effectively relieves pain.