SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've bought this product before and it worked wonderfully in protecting my phone screen. However, on this second purchase, there's a section of the glass lacking adhesive, resulting in a persistent bubble that no amount of rubbing or pressing can resolve. It seems to have slipped past the quality inspectors, but I still believe this to be a rare occurrence and would recommend the product.
The installation process was a breeze, and the result is flawless. This protector doesn't peel or bubble up like others I've tried. It's like having an invisible shield for my phone
this screen protector is amazing. it’s easy to apply, with no bubbles or alignment issues. the tempered glass is very clear and doesn’t affect the touch sensitivity of my iphone. it’s also very durable, protecting my screen from scratches and cracks. i’ve dropped my phone a couple of times, and the protector has held up perfectly. highly recommend this product to anyone looking for a quality screen protector.
This screen protector is a game-changer. It's incredibly durable—I've dropped my phone multiple times, and the protector has taken all the impact, leaving my screen intact. Definitely worth every penny
Having used this product multiple times, I've been consistently pleased with its performance.
I'm impressed by how well this protector fits my phone screen. It covers edge to edge, offering complete protection. Even better, it's easy to install with clear instructions provided.
this screen protector is fantastic. it fits my iphone perfectly and was incredibly easy to apply. no bubbles, dust, or alignment issues. the tempered glass is crystal clear, maintaining the display quality beautifully. it also feels very smooth and responsive, just like the original screen. i’ve dropped my phone a couple of times since applying this protector, and it has done an excellent job of protecting the screen from scratches and cracks. it’s very durable and doesn’t interfere with the touch sensitivity or face id. overall, this is an excellent product that provides great protection for your iphone. highly recommend!
I appreciate the tools provided for installation! We bought it for my 11-year-old, and after a fall, the protector was intact—clearly doing its job well!
Some screen protectors can be a hassle to install and remove bubbles, but this one went on simply with minimal bubbles. I'm not sure why it worked better, but I've used many over the years, and this is one of the best.
Installation on my iPhone 11 went smoothly without any issues.
Although it effectively protects my screen from drops, the protective layer isn't as dark as I anticipated. Despite typically keeping my screen at half brightness, others can somewhat see what's displayed on my phone.
Installation is a breeze—quick and simple.
i’m absolutely thrilled with this tempered glass screen protector for my iphone. installation was a breeze, with no bubbles or misalignment. the glass is incredibly clear and doesn’t affect the display quality at all. it feels just like the original screen, very smooth and responsive to touch. i’ve already dropped my phone a few times, and this protector has saved my screen from scratches and cracks. it’s very durable and reliable. i love that it doesn’t interfere with the front camera or face id functionality. this screen protector offers great peace of mind and excellent value for money. highly recommend to any iphone owner!
Ideal for iPhones, this was a replacement purchase, and I'll definitely buy another when needed.
A great product with fast delivery.
Does its job well—simple and effective.