SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
At first glance, the toy seemed quite small, even smaller than a golf ball. However, when I turned it on and placed it on the floor, my cat, "Sweetie," was instantly captivated, and it brought tears of joy to my eyes.
Initially, my cat didn't find this toy as captivating as I'd hoped, but with cats, preferences can change unexpectedly.
If your cat enjoys energetic play, this is the perfect toy. It effortlessly navigates obstacles and never gets stuck. I've only used it on the default setting, and the USB recharge is quick, providing extended playtime.
I purchased this for my energetic boys, and they absolutely adore it. My only complaint is that I wish the battery lasted longer, but considering its small size, it's understandable.
Ideal for hardwood floors, this toy may struggle on carpeted surfaces. It has been entertaining my cat for a week now, keeping them engaged and active.
This electric cat ball has been great for keeping my cat busy. she loves chasing it around and trying to catch it. the random movements keep her engaged and entertained. the ball is durable and holds up well to her rough play. it’s easy to charge and lasts a long time on a single charge. it’s also pretty quiet, which is nice. my cat seems to get a lot of exercise and enjoyment from this toy. it’s a great way to keep her entertained when i’m busy. highly recommend for any cat owner.
My husband purchased this, and I wasn't sure it was going to be worth it. But the cats are having so much fun. I'm amazed at the intelligence of the ball, as it rests when not played with and can work itself out of corners. Definitely a good buy.
My five-year-old orange tabby is obsessed. I'm glad to see him up and moving; it seems to have brought out his kitten-like playfulness, and it's a good way to keep him entertained while I'm away.
The cat loves this... it's recharging well to date. The only problem is finding it if it gets stuck somewhere!
got this interactive electric cat ball for my cat and it’s been a big hit. he’s always looking for something to chase and this ball keeps him entertained for hours. the ball moves unpredictably, which keeps him interested and active. it’s made of durable materials and has held up well to his rough play. i appreciate that it’s rechargeable, so i don’t have to keep buying batteries. the charging is quick and the battery lasts a long time. it’s also quiet, so it doesn’t bother anyone in the house. this toy has provided a lot of fun and exercise for my cat. he’s more active and seems happier since we got it. it’s a great addition to his toy collection and keeps him occupied when i’m busy. highly recommend this to other cat owners looking for a fun and durable toy for their pets.
The toy itself is very well-made, sturdy, and has a long battery life. It offers various modes of operation, including rolling, bouncing, and spinning. The bright lights on the ball add to the excitement.
My two kittens (five months old) are obsessed with this Cheerble ball!
My cat loves this ball and keeps running after it, trying to catch it.
My cat really enjoys this, but it doesn't work well on carpets or rugs; it just spins in place.