SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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I bought these for my toddlers who always crave different sauces. Their sturdy plastic construction gives me peace of mind, knowing accidents are bound to happen.
They were a hit at my friend's bridal shower, adding charm to our charcuterie board with their perfect size for dips and spreads.
I love these little heart-shaped dishes! they are perfect for holding seasonings and sauces. the wheat straw plastic material is sturdy and environmentally friendly, which is a big plus. they are easy to clean and store, and the heart shape adds a lovely touch to my table settings. i've used them for dips, spices, and even small snacks. they are versatile and practical, making them a great addition to my kitchen. highly recommend these for anyone looking for cute and functional seasoning dishes.
These bowls exceeded my expectations in both cuteness and quality. Their size is ideal for serving condiments, and I simply adore them.
These heart-shaped sauce dishes doubled as charming trinket trays. I customized them with vinyl to propose to my bridesmaids, and they were a hit.
I adore these heart-shaped seasoning dishes. the wheat straw plastic material is strong and environmentally friendly, which is important to me. the heart shape is charming and adds a special touch to my table settings. they are the perfect size for holding seasonings, sauces, and small snacks. they are also very easy to clean and stack nicely for storage. i've used them for dips, spices, and even as small serving dishes at parties. they always receive compliments from guests. these dishes are a perfect blend of practicality and aesthetics, making them a wonderful addition to my kitchen. highly recommend!
It's so small and cutee!💜 thanks seller! Perfect for dipping sauces and miniature desserts. I even employed one as a cookie cutter.
I use these colorful hearts to organize my mom's pills.
These dishes are simply darling; they're perfect for serving dips or organizing small items, and their cute design makes them a charming addition to any room.
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I'm in love with these darling dishes; they're perfect for serving condiments or holding small items, and their adorable shape adds a lovely accent to my home.
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Absolutely adore these sweet saucers; they're perfect for serving dips or holding small trinkets, and their charming design adds a whimsical touch to my kitchen.
I am absolutely in love with these heart-shaped seasoning dishes. the wheat straw plastic material is sturdy and eco-friendly, which is a huge plus for me. the heart shape is adorable and perfect for holding various sauces, seasonings, and even small snacks. they are easy to clean and store, making them incredibly convenient to use. i've used them for dips, spices, and condiments, and they always add a touch of charm to my meals. they are also great for entertaining, as guests always comment on how cute they are. these dishes are a wonderful addition to my kitchen, combining style and practicality. highly recommend them to anyone looking for functional and attractive seasoning dishes.
Adorable and versatile, these dishes are perfect for serving sauces or holding small snacks; their unique shape adds a fun twist to any meal.