SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I came across these tea cups on Facebook and was immediately intrigued. I had a little internal debate with my bank account – it was undeniably pretty, but did I really need ANOTHER tea cup? However, these cups are unlike my delicate European bone china cups, so I convinced myself that I needed one for my collection. Naturally, I ended up ordering two, and I'm so grateful I did. The Golden Peacock cup is simply exquisite. The scalloped, bowl-shaped cup feels light and elegant, and the silver flower inside adds a delightful touch. The packaging is impressively well-made and protected the cup all the way from Hong Kong to snowy North Dakota without a scratch.
I adore the shape of the Peacock teacups, and the colors are lovely. I purchased one with the silver blossom and one without as gifts. The colors become even more vibrant in the sunlight :D
I opted for the version without the blossom because it's three-dimensional, and I didn't want anything interfering with the stirring of my tea. Plus, I wanted to avoid the hassle of extra cleaning with a small brush every time I had tea to ensure no particles or residue got trapped on the blossom.
A truly sublime experience!
This is the most exquisite cup, and it has made my tea-drinking experience even more enjoyable! The shipping was incredibly fast, and I'm extremely pleased with my purchase!
My tea cup arrived recently and has exceeded all my expectations. It's a delicate piece of functional artwork. I enjoyed my first cup of tea from it today, and it encourages me to slow down and savor the moment. Thank you once again for creating such beautiful works of art. Warm regards.
I was concerned that these cups might only look amazing in the ads, but I'm delighted to say they are just as beautiful in person. They bring me so much joy! They're not just for display; I use them for tea as well.
This tea bowl left me breathless when I saw it for the first time. While I do drink tea, the pair of cups I purchased will serve as decorative pieces in our home. They exude sheer elegance!
The cup feels smooth, and the edge is pleasant to the touch. Even with hot tea inside, I don't burn my fingers. The shade I received is a bit darker than the pictures, but that's understandable. It will be gorgeous to use during the summer when the light accentuates the lovely blue colors.
Simply the best tea cup!
This cup is pure perfection. It arrived at my doorstep from Hong Kong just one week after I placed the order, securely packed in a robust box with ample cushioning. I love its appearance and how it feels in my hand. Drinking from this cup makes me feel special. I wholeheartedly recommend my fellow tea enthusiasts to indulge themselves and order from this company.
I bought this exquisite tea cup for my son, who is an avid collector of tea cups for his daily morning ritual. Even though I had to ship it all the way to Australia, I'm confident it will arrive safely in the sturdy box it came in. I shared a picture with him, and he described it as "stunning." I can't wait for him to enjoy his first Earl Grey in this amazing cup.
My daughter is absolutely enamored with them!
I'm thrilled with the two beautiful cups I received. They are truly incredible pieces of art. Ordering was a breeze, and they arrived just a few days after I placed my order. The speed at which they arrived from such a great distance was almost unbelievable. I definitely plan to order more.
I'm a huge fan of this company. Their shipping is lightning-fast, and their items are impeccably packaged; the box itself is like a gift. This marks my fourth tea cup purchase from them. These cups make wonderful gifts, and, of course, I have one for myself on my meditation altar. I absolutely love this company and their products.
The teacup is truly beautiful, with meticulous handiwork. The shipping was incredibly fast, with the item arriving in just three days. The service is top-notch. I'm delighted with my purchase and will definitely be getting a second one.
This is, without a doubt, the most beautiful cup I've ever owned.