SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cute
As the publication describes it very beautiful, it arrived super fast thank you very much
Arrived in 3 weeks I liked both these beautiful and small
These earrings are simply lovely.
These earrings are beautiful! The craftsmanship is impeccable, and the design is timeless. They add a touch of elegance without being too flashy. I wore them to a family gathering and received numerous compliments. They are comfortable enough to wear all day and night. The quality is excellent, and I love how they make me feel special every time I wear them. These earrings are a fantastic addition to my jewelry collection.
They are smaller than I thought but they are delicate and cute
Cute
I was surprised they are very beautiful, they weigh a little as they look like made of stone quartz, cute, better than the publication, thank you very much
These heart-shaped earrings are a perfect blend of simplicity and elegance. They are beautifully crafted and add a subtle yet noticeable sparkle to my appearance. I wore them to an office party, and they matched perfectly with my outfit. They are lightweight and comfortable for prolonged wear. The design is timeless and versatile, suitable for various occasions. I am delighted with this purchase and highly recommend these earrings to anyone looking to add a touch of elegance to their wardrobe.
Cute
I absolutely adore these earrings! They are the perfect size, not too big or small, and they have such a delicate charm. The heart shape is adorable and adds a sweet touch to my outfits. I wore them to a casual brunch and felt so stylish. They are lightweight and didn't irritate my ears at all. Plus, they go with everything from casual jeans to elegant dresses. These are definitely a go-to accessory for me.
I loved
They came to Me in another color but it doesn't matter they are beautiful
i fell in love with these earrings the moment i saw them. they are just so pretty and feminine. the heart shape is cute and adds a bit of romance to my outfit. i wore them to a dinner date and felt so confident and beautiful. they are lightweight and didn’t bother my sensitive ears at all. the quality is top-notch, and they shine beautifully. highly recommend these earrings for anyone looking to add a touch of elegance to their look.
They are very light and of a very good quality
love it