SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I gifted these earrings to my sister for her birthday, and she hasn't stopped wearing them since. The design is both sophisticated and playful, making them suitable for a wide range of personal styles. She's particularly fond of how they don't weigh down her ears, a common complaint with other earrings. It's gratifying to see her enjoy a gift so much, which speaks volumes about the product's quality and appeal
Currently my go-to earrings—each wear brings compliments. The intricate details surpass the photos. Absolutely thrilled with this pair.
Love these earrings. They're gentle on the skin and add a touch of elegance to any outfit. I'm tempted to order more in different colors—I love a good 💜 earring.
These earrings are stunning! The intricate design catches the light beautifully, and they add a touch of elegance to any outfit. I've received numerous compliments every time I wear them
These earrings are absolutely beautiful! I bought them for a special occasion, and they exceeded all my expectations. The heart shape is so charming and adds a romantic touch to any outfit. The craftsmanship is exceptional, and they have a lovely shine that is not too overpowering. They are lightweight, which makes them comfortable to wear all day. I wore them to a friend's wedding, and they perfectly complemented my dress. I received numerous compliments and felt so elegant and stylish. What I love most is their versatility; they can be worn with both casual and formal outfits. The quality is outstanding, and they feel very durable. I am extremely pleased with my purchase and would highly recommend these earrings to anyone looking for a beautiful and elegant accessory. They have quickly become a favorite piece in my jewelry collection.
Absolutely in love with these earrings! They're lightweight and incredibly comfortable to wear all day. The quality is outstanding, and they're versatile enough to transition from day to night effortlessly
The packaging for these earrings is superb! They arrived securely wrapped, with protective pads ensuring the posts remained intact. The earrings themselves are adorable, boasting a clean design and lightweight feel. 10/10!
These earrings are an absolute blast and the perfect pink hue for a Barbie-themed party! Plus, they're lightweight, ensuring no discomfort even after extended wear.
I adore these earrings! The vibrant colors and unique shape make them a standout accessory. Plus, they're surprisingly lightweight, so I can wear them comfortably for hours on end
Purchased for a specific occasion but ended up keeping them for their sheer prettiness!
i recently purchased these heart-shaped earrings and couldn’t be happier with my choice. they are simply gorgeous and add a perfect touch of elegance to any outfit. the craftsmanship is excellent, with every detail meticulously done. they are lightweight and comfortable to wear, even for extended periods. i wore them to a formal dinner and felt so sophisticated and stylish. they have just the right amount of sparkle, making them suitable for both day and night events. i’ve received so many compliments and inquiries about where i got them. they’ve become a staple in my jewelry box, and i find myself reaching for them more often than not. the quality is superb, and they have a timeless design that i know i’ll enjoy for years to come. i highly recommend these earrings to anyone looking to add a touch of elegance and charm to their jewelry collection.
Adore the color and design. Despite initial concerns about weight, they're surprisingly light.
These earrings are a game-changer! The simple yet elegant design complements any look perfectly. They're my go-to choice for both casual outings and special occasions
I'm absolutely smitten with these Elegant Heart-Shaped Earrings. Perfect for my photoshoot, their charm and craftsmanship have made them a beloved accessory
Impressed by the quality of these earrings! The craftsmanship is top-notch, and they feel much more expensive than they are. They're a must-have addition to any jewelry collections unnoticed
Absolutely stunning earrings! The attention to detail is remarkable, and they add a pop of sophistication to my outfits. Plus, they're hypoallergenic, which is a huge bonus for sensitive ears like mine
I am absolutely delighted with my purchase of these heart-shaped earrings. They are exquisitely crafted and exude an understated elegance that enhances any outfit. The design is simple yet sophisticated, making them versatile for both casual and formal occasions. I wore them to a friend's birthday party and received countless compliments throughout the evening. What I appreciate most is their lightweight feel, which ensures comfort even after hours of wear. The earrings have a beautiful sparkle that catches the light just right, adding a touch of glamour without being overpowering. They are now my go-to accessory for adding a bit of elegance to my look. The quality is top-notch, and they have held up well despite frequent use. These earrings have exceeded my expectations in every way, and I am thrilled to have them as part of my jewelry collection. Highly recommended for anyone seeking a timeless and elegant accessory.
These earrings exceeded my expectations! They're even more beautiful in person, and the quality is superb. I love how they effortlessly enhance my outfits with a touch of glamour
Obsessed with these earrings! The dainty design and subtle sparkle make them perfect for everyday wear. They're understated yet elegant, and I find myself reaching for them time and time again
I never leave the house without my Elegant Heart-Shaped Earrings. They've become a part of my identity, symbolizing grace and elegance in every way
these heart-shaped earrings are a real gem in my jewelry collection. i bought them on a whim, hoping to add something unique and elegant to my accessories. the moment they arrived, i was thrilled with my purchase. the earrings are so delicate and beautiful, with a subtle shine that catches the light perfectly. they are lightweight and comfortable, which is a huge plus since i have sensitive ears. i wore them to a family reunion and felt so confident and stylish. everyone noticed and complimented them. they’ve got that perfect balance of being noticeable without being too flashy. they’ve quickly become my go-to earrings for special occasions and even for dressing up a simple outfit. the quality is outstanding, and they feel very durable. i couldn’t be happier with these earrings and highly recommend them to anyone looking to add a touch of elegance to their jewelry collection.
From casual outings to formal events, the Elegant Heart-Shaped Earrings are my faithful companions. Their timeless beauty never fails to garner compliments
Just something my wife got for our eldest granddaughter. She likes the fit and feel of the earrings. Her mom says they are made of good quality material too.
Very cute
I was on the hunt for something special to wear to my friend’s wedding, and these earrings caught my eye. From the moment I put them on, I knew I had made the right choice. They have a delicate heart shape that is just the right size, not too big and not too small. The sparkle they give off is subtle yet noticeable, adding a touch of glamour to my outfit without being overbearing. I love how lightweight they are, making them comfortable to wear all day and night. I received so many compliments throughout the event, with many people asking where I got them. These earrings have quickly become one of my favorite pieces of jewelry, and I can’t wait to wear them again. They’re perfect for any special occasion or even just to add a bit of elegance to a casual outfit. Highly recommend!