SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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I got these heart-shaped earrings as a birthday gift for my wife. The elegant design caught my eye immediately, and I knew would love them. When opened the box, her face lit up with joy! She's been wearing them to various occasions ever since - from casual brunches to formal dinners. They're made of high-quality zinc alloy which ensures durability and comfort. Plus, they match perfectly with any outfit in both silver or gold.
The moment I saw these earrings online, I couldn't resist buying them for myself! Their unique heart shape gives off such an elegant vibe that can enhance any outfit instantly. Made from durable zinc alloy material in both silver and gold options, you can easily mix-and-match according to your mood or attire!
Just got these as a gift from my husband They're very elegant and comfortable to wear. Love them!
Elegant and comfortable to wear. Great quality too.
Bought these in silver to match my favorite outfit - they look amazing! The quality is also great.
Stylish heart design, perfect for any occasion. Love them!
As someone who loves jewelry, I was thrilled when I received these stylish earrings as a gift from my boyfriend. The trendy heart design is simply adorable and perfect for all kinds of occasions – whether it’s a regular day at work or an evening party. What impressed me even more is the high quality of the material used – zinc alloy; it feels sturdy yet lightweight on my ears.
I'm one for jewelry but these caught my eye. Perfect balance of elegance and trendiness.
I purchased these for my wife on her birthday. She was thrilled by the stylish heart design which is very much in trend right now. The fact that they’re made from high-quality zinc alloy adds to their appeal as it ensures durability without compromising on the comfort factor.
I recently bought these beautiful heart-shaped earrings for myself because why not treat yourself sometimes? These are so versatile that they fit every occasion beautifully - be it a business meeting or date night with hubby! And despite being made from high-quality zinc alloy which makes them super durable, they feel comfortable on the earlobes without causing any irritation.
Absolutely love the high-quality zinc alloy material used, feels sturdy yet lightweight on the ears.
These lovely pair of earrings were gifted by my daughter last month on Mother's Day & oh boy do they look stunning! Not only do they have this classy touch but also carry some modern vibes along making them perfect for women like me who enjoy contemporary designs crafted elegantly.
bought it for my girlfriend she loved it says its comfy and enhances her outfits with luxury 👌
i don't usually write reviews but this deserves one looks good with everything i wear really happy with purchase
A balance of elegance and trendiness in one piece.
My husband surprised me with these gorgeous heart-shaped earrings on our anniversary. The elegant design and the high-quality zinc alloy material they're made from is just amazing! They are so comfortable to wear, I hardly notice them in my ears. Plus, they match perfectly with any of my outfits – be it casual or formal.
My mom adored this gift! She said they were just her style: elegant, classy, yet modern.
I bought these for my girlfriend as a surprise gift and she absolutely loved them! She wears them almost every day now. The trendy heart design adds a touch of elegance to her style while the high-quality zinc alloy ensures durability and comfort. Available in both silver and gold, they can easily match any outfit.
The gold ones add such a touch of luxury to any outfit I put together. Must buy!
The gold ones add luxury to any attire I put together.
The colors are striking, complementing any shade of pink beautifully. Though slightly heavier, their aesthetic value more than compensates. With multiple wears, the quality and material have held up admirably. Absolutely enamored with the special packaging—such a thoughtful touch! The earrings exceeded expectations, outshining their pictures. They're well-made, comfortable to wear, and garner plenty of compliments.
I recently purchased these earrings and they've quickly become my favorite pair. The quality is top-notch, with a shine that lasts all day without tarnishing. They're lightweight, making them comfortable for prolonged wear, and their unique design garners compliments wherever I go. Truly a standout piece in my jewelry collection
These earrings are an absolute dream for anyone who loves to add a touch of glamour to their everyday look. The stones are cut perfectly, catching the light and adding a dazzling effect to any outfit. I was pleasantly surprised by how durable they are, surviving a few accidental drops without a scratch. Plus, they come in a beautiful box, making them an ideal gift. Beautiful earrings😍, Fast shipping and very well packed👌🏽
Exactly as advertised and irresistibly cute. Sturdy enough and gentle on the ears. Though a pre-wear clean is advisable, I'm smitten! Finding the right pair of earrings can be a challenge, but these hit the mark in every category. The balance between elegance and statement-making is just right, making them versatile for various occasions. I've received numerous inquiries about where I got them, a testament to their eye-catching appeal. Additionally, the fact that they haven't caused any irritation is a huge win for my sensitive skin