SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As a pet parent who loves to travel, this Owleys dog car booster seat works great for me. My dachshund loves his new seat and enjoys the view outside. The installation was straightforward and it fits well in my compact car. It's easy to clean too. Docking one star as the the padding isn't thick enough for us, so I still have to add an extra blanket for comfort during long trips. But overall a great product
I really liked how simple it was to set up, and my dog absolutely loved it as a comfy bed. We used it on a two-day road trip, and it was just perfect. It's like a special seatbelt for the dog because he can snuggle up in the bed and won't go flying forward if we have to hit the brakes suddenly. The travel bed also has two handy side pockets where you can easily store your leash or other items. We were so happy with our purchase because it kept our dog in his seat and prevented him from jumping all over our laps. I highly recommend this bed to anyone looking for a great solution for their furry travel buddy!
No more nervous puppy during car rides - he actually enjoys them now thanks to his comfy support 💕
My 20-pound rescue dog used to enjoy car rides, but after going to training, he started getting scared and anxious in the car. I knew this would make it difficult for our future trips to parks and such, so I decided to give this thing a try. And guess what? He absolutely loves it! I was worried about the size at first, but it turns out it's just right for him. It makes him feel safe and secure, and it's super comfortable for his "softness" needs. It's really easy to get him in and out of it, and I'm just so happy that I found something he actually likes and will use.
This car seat/bed for dogs is a total game-changer! It's like a portable little haven for my furry companion. The moment I set it up in the car, my pup hops right in and settles down for the ride. The sturdy construction and adjustable straps keep him safe and secure, while the soft cushioning makes it the perfect spot for him to curl up and relax. It's made our car journeys so much more enjoyable for both of us!
Can't stop raving about this travel bed! It's compact yet super comfortable. My dog loves curling up in it during our road trips.
So, I ordered this thing and guess what? My dog couldn't wait and jumped right in before I even finished setting it up! It's a really good size for taking him around with me. Luckily, I can bring my furry friend to work, and this thing is just the right size for me to carry it in and out of the office when I have my pup with me for the day. He actually slept in it the whole time!
This car seat/bed for dogs is a total game-changer! My pup absolutely adores it. It's the perfect size for him, and he feels so secure and cozy in it during our drives. The easy installation and washable design are a huge plus too. Highly recommend it for pet parents on the go!
I love this dog car seat! It's easy to install, easy to clean, and keeps my pup safe and comfortable while we’re traveling together. Highly recommended for all dog parents!
Great dog car seat. appreciate the removable and washable cover
Love this! We bought this dog seat to make sure our pet is safe and comfortable when traveling with us in the front seat, and we’re happy with the choice. One of the things we appreciate the most about this dog car seat is that it can be used in different types of vehicles. I have an SUV and my husband has a sedan, and it fits perfectly in both. The seat is easy to install and remove, which makes it very convenient for us. Thank you!
This is a must-have for those who have medium sized/small breed dogs. The seat is well-made, durable, and provides peace of mind while on the road. Also, it looks very nice and trendy 👏🏽
its okay how ever I thought it would come with a soft mat
I purchased this dog car seat for my new car and I have to say, I am thoroughly impressed with the product. The seat is made with high-quality materials and provides a comfortable and secure place for my dog to sit during car rides. It was also very easy to install and I was able to do it on my own without any difficulty. Another great feature of this dog car seat is that it is very easy to clean - I can easily wipe off my dog's dirty paw marks with a wet wipe, and the seat looks as good as new. I would highly recommend this dog car seat to any pet owner!