SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Waterproof fabric and sturdy buckles - perfect for any weather!
This pooch pouch has been a wonderful addition to our walking routine. it’s incredibly convenient to have all the essentials in one place. there’s ample space for treats, poop bags, my phone, and keys. the material is sturdy and handles all types of weather. the adjustable strap fits comfortably and keeps the pouch secure around my waist. the design is both practical and stylish. the built-in dispenser for poop bags is so handy, making it quick and easy to clean up after my dog. i love how organized it keeps me, and my dog appreciates the easy access to treats. this pouch has definitely made our walks more enjoyable and efficient. highly recommend it to any dog owner looking for a convenient and stylish way to carry their essentials.
i'm really enjoying using this pouch during our walks. So convenient having separate compartments for different items.
This bum bag has made our daily walk routine so much simpler! Love how easy it is to adjust as well.
meh
I'm extremely impressed by this pooch pouch! Its robust construction assures me that my investment will last for years to come. Furthermore, its design features like adjustable straps make our outdoor ventures more enjoyable as they provide comfort without compromising style or functionality.
A durable and stylish solution, fits enough in it
The convenience offered by this waist bag cannot be overstated! It's not only designed with premium quality materials but also includes thoughtful details like separate pockets for different items making organization effortless during our walks together.
This bum bag is a godsend! It's made from high-quality materials and has an strap for the perfect fit. Plus, the two pockets are super handy.
This bag’s adjustable strap ensures a comfortable fit every time. Love it!
Finally, a pouch that’s as practical as it is stylish! The waterproof fabric ensures everything stays dry while the eco-leather gives it a premium feel.
This pouch has been a lifesaver for our daily walks. The quality of the materials is fantastic - waterproof Oxford fabric and soft eco-leather that's both durable and comfortable to wear., the two separate pockets are perfect for keeping everything organized.
This waist bag has been such a game changer. The durable metal buckles mean I don't have to worry about anything breaking during our walks.
The waterproof fabric of this pouch is perfect for unpredictable weather.
i’m really pleased with the pooch pouch. it’s perfect for our daily walks. there’s plenty of room for treats, poop bags, my phone, and keys. the material is high-quality and weather-resistant, which is great for rainy days. the adjustable strap is comfortable and keeps the pouch in place. the design is stylish and functional, and the built-in dispenser for poop bags is a great feature. it makes it so easy to clean up after my dog. i also love how organized it keeps me – no more fumbling for treats or bags. this pouch has made our walks much more enjoyable and stress-free. highly recommend it to anyone who walks their dog regularly.
I'm loving this pooch pouch! Its two compartments keep treats and poop bags separate which makes dog walking so much easier.
The quality of this waist bag is top-notch - sturdy Oxford fabric, soft eco-leather, and reliable metal fasteners. Definitely recommend!
I'm loving this dog walking bum bag! It's made from premium materials which means it can withstand any weather conditions, making it ideal for those unpredictable rainy days. The adjustable strap ensures a perfect fit every time, while the two practical pockets keep treats and poop bags separate!
What initially drew me towards this product was its sleek design, but upon receiving it, I was pleasantly surprised by its functionality. Its two pockets are perfect for storing all necessary items during walks without creating unnecessary bulk!
superb
This bum bag has made our daily walk routine so much simpler! Love how easy it is to adjust as well
This bum bag has been a game-changer in our daily routine. It’s not only stylish but also practical with separate compartments for different items and an adjustable strap that ensures comfort throughout our long strolls around town or quick runs in nearby trails.
The waterproof fabric of this pouch is ideal for unpredictable weather conditions.
got the pooch pouch recently and it’s been amazing for our walks. it’s got enough room to hold treats, poop bags, my phone, and keys. the material is durable and stands up to all kinds of weather. the adjustable strap fits well around my waist and doesn’t slip or bounce. the design is sleek and looks good with whatever i’m wearing. the built-in dispenser for poop bags is super convenient, making it easy to grab a bag when needed. no more digging through pockets. it’s made our walks so much smoother and more organized. my dog loves the quick access to treats too. i’m very happy with this purchase and highly recommend it to other dog owners.
What an excellent product! This waist bag is crafted with high-quality material ensuring its durability even in harsh weather situations. I love how there are two different compartments – one round pocket for treats and another rectangular one for poop bags – so handy!