SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This dog carrier has exceeded my expectations! Its anti-vandal fabric holds up well against my pup's constant scratching. Moreover, the short leather handles are perfect for quick trips out while the long textile ones make carrying heavier pets easier.
Loving the extra comfort provided by attaching the front leather handle to the bottom! 🐾
Owleys' Pearl Purse is a game-changer in pet travel gear. The attention to detail is evident in its design, making it a functional and fashionable choice for any dog owner. The secure construction and reliable safety features ensure my pup's comfort and safety during car rides. The interior is inviting and cozy, providing a reassuring space for my pet. I'm impressed by the adjustable straps that accommodate different car seats and the convenience of the built-in pockets. The Pearl Purse is not just a carrier – it's a testament to Owleys' commitment to enhancing the bond between pets and their owners.
Finally found a pet carrier that doesn't compromise on comfort or style. Thank you!
The recycled polyester material is excellent quality and I love that it’s eco-friendly too 🌍
Great product! The side pockets are super handy for storing toys and treats.
Handles are strong and comfortable to hold. Makes carrying my pet around a breeze!
The Pearl Purse Dog Carrier Car Seat from Owleys is a game-changer for pet owners who love to explore. The meticulous craftsmanship and attention to detail are evident in every aspect of this carrier. The secure design and safety features provide peace of mind during car rides, while the interior offers a cozy haven for my dog. The adjustable straps make installation a breeze, and the Pearl Purse's elegant exterior sets it apart from other carriers. Owleys has truly created a product that caters to both the practical needs of pets and the style preferences of their owners.
Owleys' Pearl Purse is both practical and charming. My dog seems relaxed, and I appreciate the attention to detail in its design.
I was skeptical about buying a dog car seat, but the Pearl Purse changed my mind. My pup's comfort is now a priority, and this seat delivers.
The Pearl Purse from Owleys is a must-have for pet parents who prioritize their furry friend's safety and well-being. This dog carrier car seat seamlessly combines functionality and style. The reinforced stitching and durable materials offer peace of mind during travels, while the soft and plush interior keeps my dog comfortable throughout the journey. The adjustable straps make installation hassle-free, and the Pearl Purse's sleek design adds a touch of elegance to every adventure. Owleys has truly hit the mark with this product, catering to pet owners who seek a reliable and fashionable solution for on-the-go companionship.
The Pearl Purse exceeded my expectations. The quality is exceptional, and my pup seems happier during car rides now.
So happy with this carrier! Durable fabric, convenient handles - it ticks all the boxes!
The Pearl Purse Dog Carrier Car Seat by Owleys has transformed my pup's travel routine. Previously anxious during car rides, she now eagerly hops into her cozy and secure seat. The craftsmanship and durability are apparent, ensuring her safety while the plush padding pampers her throughout the journey. The adjustable straps make installation a breeze, and the additional storage pockets are a thoughtful touch. The Pearl Purse is more than just a seat – it's a comfortable haven for my furry friend. Owleys has truly exceeded expectations, delivering both style and function in a single, stylish package.
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I'm pleased with the Pearl Purse dog carrier from Owleys. The quality is apparent, and my pup appears content during car rides. The adjustable straps and secure design make it a safe option. However, the sizing is a bit tricky. My medium-sized dog fits, but there isn't much extra space. A more generous size range would have earned this carrier a higher rating.
I'm delighted with the Pearl Purse Dog Carrier Car Seat from Owleys. My little fur ball used to dread car rides, but this carrier has completely changed her attitude. The quality craftsmanship is evident in every aspect, from the reinforced stitching to the soft and luxurious interior padding. It's more than just a pet seat – it's a cozy haven for my dog, ensuring her comfort during travels. The Pearl Purse's secure design and attention to detail give me confidence that my furry friend is safe, and the stylish exterior is an added bonus. A wonderful investment for pet owners on the move!
My tiny Yorkie fits perfectly in the Pearl Purse. The adjustable straps and cozy interior ensure a pleasant ride for her.
Love how I can adjust the bag's width for extra comfort for my doggo! 🐕🦺
Owleys' Pearl Purse is a clever concept and a lifesaver for pet owners like me. The safety features are top-notch, and my dog seems at ease in it. My only reservation is the lack of storage space. A few additional pockets for essentials like treats and toys would make this carrier even more practical. Overall, a solid choice for those looking to travel with their pets safely and stylishly.
Owleys' Pearl Purse is not just a carrier; it's a fashion statement. Stylish and functional, my dog enjoys every ride in it.
Owleys' Pearl Purse is a true gem! As a pet lover and frequent traveler, I've been searching for a secure and comfortable way to bring my furry friend along. This carrier seat not only delivers on safety with its sturdy construction and adjustable straps but also pampers my pup with its cozy interior. The attention to detail is remarkable, from the plush padding to the reliable safety harness. Whether on short trips or longer journeys, the Pearl Purse has transformed our travel experience. I can't recommend it enough – a must-have for any pet owner who values both style and function.
As a frequent traveler, the Pearl Purse makes it effortless to take my furry friend along. Sturdy, secure, and adorable!
The Pearl Purse is a game changer! My pup loves riding in it, and I feel at ease knowing she's safe and comfy. Highly recommended!
Got this dog carrier a week ago. It's the perfect size for my beagle and fits comfortably in the back seat of my car. And I love how the carrier doubles as a car seat, ensuring my dog's safety during road trips. The interior is plush and comfortable, and Sparkie seems to love it. Also, the ability to quickly detach it and use it as a carrier is a fantastic feature, making pit stops during our travels so much more convenient. Definitely a high-quality, well thought out product!