SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Got it as a gift, the child adored it. It's practical for kids and very comprehensive.
Haven't opened it yet as it's a gift.
I'm over the moon with this purchase—it's even better than what I needed! The quality and design surpassed all my expectations. It's the perfect size, incredibly versatile, and the craftsmanship is top-notch. I couldn't be happier with how it looks and feels.
Way too adorable and exactly as shown in the picture.
We are very pleased with this dinosaur alarm clock. It’s not only adorable but also very functional. The voice control feature is a neat addition and the night light is just right for my child’s room. Setting the alarm is a breeze and the sound level is perfect. It’s well-made and sturdy, so I know it will last. My child loves waking up to this clock and it has definitely helped with our morning routine. I would highly recommend this product to other parents.
Absolutely perfect!!!
One button doesn't fit quite right but it still works. I tried charging it and it powers up beautifully. It's very pretty, with different musical tones, lights, and more.
It's exactly as shown, can't recommend it enough! The quality and craftsmanship are top-notch!! 👍
It's stunning, I'm so in love with it! Looks exactly like the picture.
I absolutely love this dinosaur alarm clock. The design is super cute and my child is thrilled to have it in their room. The voice control feature is easy to use and makes setting the alarm a fun activity. The night light is a nice touch, providing a gentle glow that helps my child feel secure at night. The alarm is loud enough to wake them up but not too harsh. The clock is also very sturdy and well-made, so I’m confident it will last a long time. It’s been a fantastic addition to our morning routine, making wake-up time much smoother. Overall, I’m very happy with this purchase and would highly recommend it to any parent looking for a fun and functional alarm clock for their child.
Totally in love with this! It's an amazing gift for my nephew. Everything functions perfectly, thanks a bunch!
Just perfect, no complaints at all.
I absolutely love this! It's gorgeous and even better than I expected. 😍
Very beautiful and it works well. Lack to learn to use.
this dinosaur alarm clock is fantastic. my child loves the design and it makes waking up in the morning so much fun. the voice control feature is easy to use and the night light provides a soft, comforting glow. it’s also very durable and well-made. setting the alarm is straightforward and it’s loud enough to wake my little one without being too harsh. it’s a great way to help them develop good sleep habits. overall, i’m very pleased with this purchase and would highly recommend it to other parents.
The gradual wake-up light is a game changer for mornings.
It's not just an alarm clock but also a nightlight.
the digital temperature display has been really handy especially during these changeable weather days we've had recently
My 7-year-old son loves it! Easy for him to use and he adores the nightlight feature.
The magnetic suction design of this dino alarm clock has made life so much easier in our busy household - always there when you need to check time while cooking or doing laundry. And not forgetting its digital temperature display which has proven handy during these changeable weather days.
Digital temperature display adds to its functionality. Great buy! .
It so cute! I kinda wish it could be louder so it wakes me up more easily xD
Excellent alarm clock for my son, he is very happy. Good product.
magnifique