SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
love this brush, works well on thick or thin hair
this brush has been a game-changer for my hair care routine. my hair tends to get tangled easily, and detangling used to be a painful and frustrating process. however, this brush has made a world of difference. it glides through my hair effortlessly, removing tangles without any pulling or pain. the bristles are gentle yet effective, making the whole process quick and easy. what sets this brush apart is the scalp massage feature, which feels amazing. it has turned my hair care routine into a relaxing and enjoyable experience. since i started using this brush, i've noticed a significant improvement in the health and appearance of my hair. it is smoother, shinier, and much more manageable. the design is also sleek and comfortable to hold, making it easy to use. i couldn't be happier with this brush, and i highly recommend it to anyone looking for an effective and enjoyable way to care for their hair.
Love my new hair brush! it is so easy to brush though and efficient to clean it! awesome ❤️
Thank you very much.
This brush has been an absolute game-changer in my daily grooming routine. It's so easy to clean with its one-key self-cleaning system - just push out trapped hair with a click! I've noticed less breakage since using this brush as it detangles without pulling at my strands.
this detangling brush is a game-changer for my hair care routine. my hair is prone to tangling, but this brush glides through effortlessly, reducing breakage and pain. the scalp massage feature is a delightful bonus that leaves my scalp feeling rejuvenated. the design is sleek and comfortable to hold, making it easy to use. since i started using it, i've noticed a significant improvement in the health and appearance of my hair. it's smoother, shinier, and much more manageable. i can't recommend this brush enough for anyone looking to improve their hair care routine.
Easy to clean, gentle on hair. A great buy!
love it , 5/5 highly recommend
Fine quality
My kids absolutely love this brush too! They used to dread having their hair brushed because of the tugging and pulling but now they actually look forward to it. This versatile use makes it ideal for everyone in your family regardless of their age or gender!
I've been using this detangling brush for a month now and it's safe to say that I'm love. The scalp massage feature is amazing - it feels like a mini spa session every time I use it. Plus, the one-key self-cleaning system makes getting rid of trapped hair so easy! It's perfect for someone like me who has long, thick hair.
My kids love it too! No more tears during brushing time.
pleased with product, effective and works.
This brush is HUGE. Good someone with a lot of thick or curly hair.
I've tried numerous brushes, but this one stands out. It effortlessly detangles my hair without any pulling or pain. The bristles are gentle yet effective, and the added scalp massage feature is pure bliss. I love using it after a long day to relax and unwind. It has significantly reduced the amount of hair breakage I experience, and my hair looks healthier and shinier. This brush is now an essential part of my hair care routine, and I couldn't be happier with the results. Highly recommend it to anyone struggling with tangles or looking for a soothing scalp massage.
The 3D air cushion design not only provides effective detangling but also stimulates blood circulation in the scalp promoting healthier hair growth.
My daughter used to dread having her tangles brushed out but now she actually enjoys it thanks to how gentle yet effective this detangling feature is on her fine locks
very comfortable to brush hair😘😘