SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The bristles of the comb are very hard
this brush is truly remarkable. my hair tends to get tangled easily, and detangling used to be a painful and frustrating experience. however, this brush has changed everything. it glides through my hair effortlessly, removing tangles without any pulling or pain. the bristles are perfectly designed to be gentle yet effective, and the scalp massage feature is an absolute delight. it feels like a mini spa treatment every time i brush my hair. i've noticed a significant improvement in the health and appearance of my hair since i started using this brush. it is smoother, shinier, and much more manageable. the design is sleek and comfortable to hold, making it easy to use. i couldn't be happier with this brush, and i highly recommend it to anyone looking for an effective and enjoyable way to care for their hair.
Can we talk about convenience? Detangling has never been smoother plus that self-clean button saves time & effort.
This brush is not only aesthetically pleasing with its sleek design but also performs exceptionally well.
I have never used such an efficient tool when it comes to managing unruly tresses whether they are wet or dry! The 3D air cushion design is gentle on the scalp and promotes hair growth by stimulating blood circulation. Its sleek, ergonomic handle ensures a comfortable grip for precise control during styling!
Like this brush
I'm impressed by the ergonomic design of this brush; its comfortable grip ensures precision control during styling sessions. The striking colors are just an added bonus!
👍 nice thankyou😊
A perfect gift idea indeed! Stylish, practical and versatile for all hair types, I've already bought several as presents for friends.
I love how gentle yet effective this brush is. It easily detangles my hair without causing any breakage. The scalp massage feature is such a treat and leaves my scalp feeling invigorated. This brush has quickly become a staple in my hair care routine.
Like it!
I loved it! Came in great condition and love the color!
If you're looking for an excellent gift idea then look no further than this fabulous brush that provides both grooming solutions as well as stress relief via scalp stimulation! With just one click all trapped hairs are pushed out making cleaning up afterwards practically effortless
Awesome
A perfect gift! It's practical, stylish and so useful.
As a man with thick, unruly curls, finding an effective styling tool can be difficult. But this brush has made grooming so much easier thanks to its ergonomic handle which ensures precision control during styling sessions.
Love the vibrant colors and the effortless cleaning feature.
This brush is amazing! It detangles my hair effortlessly and without any pain. The scalp massage feature is a wonderful addition that makes my hair care routine feel like a pampering session. The bristles are gentle yet effective, and the design is comfortable to hold. Since using this brush, I've noticed a significant improvement in the health and appearance of my hair. It's smoother, shinier, and much more manageable. I highly recommend this brush to anyone looking for an effective and enjoyable way to care for their hair. It's a game-changer for sure!
The striking colors are an added bonus to this already amazing brush 🌈
The anti-static material of this brush is truly impressive! My hair used to be frizzy after brushing but not anymore! Now my locks are smooth and shiny all day.
A must-have detangler, works like charm!!
This brush feels like therapy with every stroke - promotes scalp health and hair growth.
This brush is everything you need in your grooming kit. It's versatile enough to work on any hair type, whether long or short, curly or straight. And the best part? It reduces breakage by gently detangling without pulling at your strands!
Love the color , recommended purchase
No more struggling with hairs tangled around bristles - cleaning up after brushing has become so easy thanks to the one-key self-cleaning system