SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Really nice, the fabric is lovely soft velvety and it is very well made. Thank you
This pet bed is just the best! My cat loves it and it's so soft and comfortable. Truly a great buy!
this is perfect my kitty can't get enough of his banana bed. he sleeps in it all day
Make sure you order the larger one. The small one is very small. Cat isn't interested in it, but it looks cool.
This very beautiful one I recommend to the 100% is a little small as it looks but it is very good imile package
I'm working on getting my cat to actually try getting IN the banana, but for now it's a fun treat or toy feature. she'll be 3 in a few days, but she's only 9lbs and can fit in small boxes. The banana itself is great, very well made but squishy/collapsable, and only fits if your cat is below 10lbs.
The size is small but perfect for my dog, all perfect thousand thanks to the seller.
I found it small but the quality is good came clean! Let's see if the puppies will be interested. Does not fit 2. I bought the biggest
😍
The design of this pet bed is unique and charming, adding a fun touch to our living room decor while providing comfort for our furry friend.
Banana is beautiful, but small does not fit my cat
As described in the image, I like it a lot, it is for medium cats, if you have a large one, it will not serve as a bed, but it is cool...
Love how easy it is to clean! And looks adorable too!
Well, for a small cat it works and I bought the largest
It's nice but my chihuahua didn't like it, she ignores it
I ordered two in yellow and pink size S, enter a chihuahua or small kittens up to 6 months, I liked them a lot, the quality is good for the price they have, if they are worth it, I will buy again✨️
Good tailoring and materials, but M is for small cats, my cats are adults and do not fit
The Basket is very squeezed together. The Cats have yet to find out. And if they don't want him, I can use it as a foot warmer
Too small for an adult cat
cool stuff, really a little small.
Thank you so much! But I choose very small for my chihuahua (1,3kg), next time I will take bigger
I thought it was going to be a little bigger even so it looks very good quality
It is super cute, crushy and very soft material, I still can't get my cat to enter but I will keep trying
A great product for your pet that is still small, the fabric is of quality and the size is suitable
They're smaller than I thought, but pretty for babies ~