SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
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I was hesitant to switch to a new hair styling tool, but it has completely won me over. I'm genuinely impressed and would recommend it to anyone looking to upgrade their hair styling game.
So impressed with the quick drying time! No more waiting forever for my hair to dry.
I'm absolutely thrilled with how well this compact styler performs! Not only does it save space due to its innovative 3-in-1 design but also cuts down significantly on styling time thanks to quick drying & efficient straightening abilities.
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Impressive
this little gem has become an essential part of my daily routine it's fast efficient and gentle on my locks
Perfect travel companion! Lightweight, portable and multi-functional.
This product has been a lifesaver for me! Its intelligent heat control ensures that I don't damage my hair while styling. The negative ion technology leaves my locks shiny and healthy looking which is an added bonus! All these features packed into one compact device - what more could you ask for?
This compact 3-in-1 hair tool has been a revelation. It's lightweight, easy to use and incredibly efficient. The drying time is quick and the straightening effect leaves my hair looking professionally done. Plus, it’s gentle on my locks thanks to intelligent heat control.
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I was pleasantly surprised by how well this compact styler works. Its 3-in-1 design makes it super convenient for everyday use as well as travel. With its quick drying & efficient straightening capabilities combined with negative ion technology for healthier strands - it's truly an all-round winner.
Just wow! This 3-in-1 hair styler is all I needed. Quick, efficient, and my hair looks fabulous!
handy
Negative ion technology leaves my hair shiny and healthy.
I've been using this hair styler for a month now, and I'm absolutely in love. Not only is it lightweight and easy to handle, but the rotating cord also allows me to style my hair from any angle without any tangles. The combination of drying, straightening, and brushing in one device has cut my styling time in half, and the intelligent temperature control ensures my hair is protected from heat damage. I've received so many compliments on how healthy and shiny my hair looks. It's truly an all-in-one miracle for anyone's beauty arsenal.
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Safe to use thanks to smart heat control feature.
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The efficient performance of this compact styler has blown me away! It dries, straightens, and brushes my hair all at once which saves so much time in the morning. Plus, it's super light and portable making it easy to carry around on trips or even just day-to-day commuting.
Quick drying time is a game-changer for my morning routine.
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convenient
User-friendly with intelligent heat control - no more damaged hair.