SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Our kittens, at 14 weeks old, were immediately drawn to this toy. The bell captures their attention from across the room, and they eagerly engage with it. While the feather on the end concerns me due to potential ingestion, the design overall is excellent. The ability for them to move in and out of the spring adds to their enjoyment, and the gold foil enhances its appeal. It seems durable, but only time will tell with our energetic male kitten. Nonetheless, for its price, it's proving to be a worthwhile purchase as both our kittens are enjoying it immensely.
This cat toy surpasses all expectations. Initially purchased for our cats, it has provided endless entertainment for us as well. The thoughtful design incorporates various elements that cats love, from the velvet coil to the jute ball and feathers. It's a hit with our furry friends, and we highly recommend it.
Our cat finds endless entertainment in this toy. Whether leaping onto it, rolling around, or chasing after the feathers and bells, she's always occupied. Despite the feathers coming off quickly, it hasn't dampened her enthusiasm. Overall, it's a worthwhile investment.
These tunnels have been a hit with our cat since they arrived. He's been thoroughly enjoying crawling through them and playing with the attached toys. The fabric covering the coil and the securely attached toys are appreciated features, although only time will tell how well they hold up to our cat's rough play.
i recently bought this cat adventure tunnel for my cats and they love it. it was easy to set up and the material is durable. they spend hours playing hide and seek, darting in and out of the tunnels. the crinkly fabric adds extra fun and keeps them entertained. it's lightweight and easy to move around the house. the tunnel also folds up easily for storage, which is a big plus. seeing my cats so happy and active makes this purchase totally worth it. highly recommend for any cat owner.
Initially intended for our playful kitten Fiona, this toy ended up being dominated by our more subdued cat, Moosh. Despite Moosh's usual indifference to toys, this one brought out his playful side. We were so impressed that we bought another for Fiona.
got this cat adventure tunnel for my cats and it’s been fantastic. they love the crinkly sound and spend hours playing in it. the material is durable and it was easy to set up. it’s also lightweight, so i can easily move it around the house. it folds up for storage, which is very convenient. my cats are more playful and active since we got this tunnel. it’s been a great addition to their toys. highly recommend for any cat owner looking to keep their cats entertained.
My cat is now 2 years old and he absolutely loves this toy. He sits in it, He sleeps in it, he plays in it, he'll lay in it and watch TV. He goes ballistic for this toy. The only thing if they could improve but I doubt it because the cat is a cat Are the feathers in the opposite end. My cat has torn them all out quickly I've been picking up bird feathers around the yard and gluing them back in. Other than that this is a great toy for cats.
Our cats enjoy this tunnel so much that we're considering buying another. It's proven to be a favorite among the many toys we've tried.
This tunnel has been a hit with my cats. they love running through it and playing hide and seek. the material is sturdy and the crinkly texture adds an extra layer of fun. it was easy to set up and is lightweight enough to move around the house. it also folds up nicely when not in use. my cats are more active and entertained since we got this. it's been a great addition to their playtime. i’m very happy with this purchase and recommend it to other cat owners.
This cat adventure tunnel has been a wonderful purchase. my cats are obsessed with it and spend hours playing in it. they love the crinkly sound and enjoy running through the tunnel and hiding in it. the material is durable and it was very easy to set up. the tunnel is lightweight, making it easy to move around the house to different play areas. it also folds up nicely for storage, which is a big plus. since we got this tunnel, my cats have been more active and entertained. they love the multiple entrances and the spacious interior. it’s great to see them having so much fun and being so playful. this tunnel has been a great addition to their toy collection and has provided endless hours of enjoyment. i’m very happy with this purchase and highly recommend it to other cat owners looking for a fun and durable toy for their furry friends.
Our cat adores this toy and happily plays with it for hours. The option to choose from five different toys to attach to the ends adds to its appeal. It's a great value for the entertainment it provides.
Both my cat and my daughter's cats love this toy so much that we bought two of them. It's been a great addition to their playtime.
i recently bought the cat adventure tunnel for my cats and it’s been a fantastic addition to their playtime. the tunnel is made of durable material and the crinkly fabric adds an extra layer of fun for them. it was easy to set up and is lightweight, making it easy to move around the house. my cats spend hours running through the tunnel and playing hide and seek with each other. they love the different entrances and the spacious interior. it’s great to see them so active and entertained. the tunnel also folds up nicely for storage, which is very convenient. overall, i’m very happy with this purchase. it’s durable, fun, and keeps my cats entertained for hours. highly recommend it for any cat owner looking to add some excitement to their cats’ playtime.
Cool
Our kitten likes to play with the toys. Within 1 night she had already got a feather loose.🙈
i’m really pleased with this cat tunnel. my cats absolutely love it. the crinkly fabric is a big hit and they enjoy running through it and hiding. it’s well-made and sturdy, and the setup was quick and easy. it’s also lightweight and easy to move around, which is great. the tunnel folds up nicely when not in use, saving space. my cats are more active and playful now. this tunnel has definitely added a lot of fun to their playtime. highly recommend it for anyone with cats.
Although my cats were initially hesitant, they eventually warmed up to this toy, particularly enjoying the bell toys on the ends. Now, they use it as intended, running through it with enthusiasm.
DEFINITELY WORTH IT my kitty keep playing with it half an hour straight
My daughter's cat thinks he's invisible when he's inside the tunnel, providing endless entertainment for us.
Even our elderly dog, who typically ignores toys, couldn't resist checking out this toy. It's been a hit with all our pets.
After seeing how much my cat loves it, I decided to buy another one for upstairs.
This cat adventure tunnel has been a hit with my cats. they absolutely love running through it and playing hide and seek. the material is sturdy and the crinkly texture adds an extra element of fun. it was easy to set up and is lightweight enough to move around the house. the tunnel also folds up nicely when not in use, making it easy to store. since we got this tunnel, my cats have been more active and entertained. it’s great to see them enjoying themselves so much. the tunnel is spacious enough for them to play comfortably and they love the different entrances. this has been a great addition to their toys and has provided endless hours of fun. i highly recommend this tunnel to other cat owners looking for a durable and entertaining toy for their furry friends.
All right
My cat is happy with it😊