SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Was easy to put in, works great, love it!
A decent product at a good price point. My dog and I both feel better having this in the car lol
I have two large hound dogs and this does a great job keeping them in the back seat of my car and keeping it clean. I’ve had one of my dogs get car sick and I was able to hose off the mess and hang to dry and have it back in my car the next day. Highly recommend for anyone with a puppy
I bought this new dog car hammock as a replacement for my old owleys hammock that I have been using for a year. My Labrador got used to the old one so I really hoped there’ll be no problems with the Mark II. And so far, I am impressed with the quality of the product. I appreciated that now there are three headrest attachments and not two, although it’s a pity that this new version doesn’t have seat anchors. But despite this, this hammock is also snug and secure, it doesn't slip under my dog on the go. A printed instruction on how to fold the hammock as pictured would also be quite helpful.
I bought this car dog hammock in February and now I can honestly say that I've found the perfect solution for rides with my dog. The hammock itself is well-crafted and made from high-quality, water-resistant material. It provides excellent protection for my seat upholstery and is very easy to clean. What sets this travel buddy car hammock apart from other similar products is its cute, yet thoughtful design. The built-in storage pockets turned out to be very convenient for storing my dog's leash, toys, and treats, making it easier to keep everything organized during our trips. I'm thrilled with my purchase and highly recommend this car hammock to any dog owner 👍
The metal buckles add an extra layer of stability that I appreciate.
I received this car seat dog hammock as a gift a few weeks ago. And I LOVE it!!! It fits my car seats just perfectly. The hammock is also crafted from a sturdy, waterproof material, and the side panels have solid inserts inside. It seems to be really durable and and I hope it’ll work well to withstand the wear and tear from my energetic dog!! One feature I particularly appreciate is the anti-slip bottom layer, which ensures that my dog remains stable and secure during our road trips. All in all, great product that worth the money! Glad that I received it as a gift though because the price is too high for me lol
Why is there no instructions on how to fold? The quality is good
Hello everyone, I ordered this dog car hammock with sides to keep my backseat clean, and I am incredibly impressed with its quality. The hammock is made of sturdy fabric that provides a comfortable place for my Husky to sit while also protecting my car seats from dirt and scratches. The hammock is easy to install and fold, and it stays securely in place while driving. And it looks SO pretty in my car interior !! Thank you for the product and I can (and will) highly recommend it to my friends 😊😊
Love my new Travel Buddy car dog hammock, it’s cute, durable and well-made:) My pup seems to like it too. I'd definitely recommend it to others.
I upgraded to this new Travel Buddy Mk. II and I'm glad I did. As someone who's constantly on-the-go, I was impressed with the new portable design. It's compact, lightweight and fits easily in my bag. I loved that there are now three straps on the back and they fit perfectly. Overall the design and size are the same as the first Travel Buddy I purchased a year ago and it works great for me. I'm extremely satisfied with my purchase and would highly recommend this hammock to anyone looking for a durable car cover!
🤎 happy with my purchase thank you 🤎
This hammock fits beautifully in my 2016 Honda accord. The material is top notch. The zippers are well sewn in and work perfectly with no issues. I did find one flaw though. The side panels that give you access to the door to enter should have been sown in the center and have a zipper installed on each side. This way it is protecting the side seat area. Having only one single zipper is frankly dumb. But I love your inclosed design idea. It’s just not perfect! When you upgrade with my idea you can just send me a new one and will call it even. Dg Wilson
doesn't fit my car well looks cute though
As an owner of a Husky, I've struggled to find the perfect solution for my girls’ car travel comfort that can also keep my interior clean. After trying various seat covers, I came across this Travel Buddy dog car hammock and decided to give it a try. I'm thrilled to report that this product has exceeded all of my expectations! Firstly, the hammock's design is ingenious. It creates a cozy and secure place for my dog while also protecting the whole seatback area, including the seats, floor, and doors. The material is not only durable and waterproof but it also features a non-slip bottom, so my dog doesn't slide around during our drives. Moreover, the installation process was a breeze, the straps easily secured the hammock in place. So this owleys’ travel buddy has truly been a game-changer for us, and I couldn't be happier with my purchase! Thank you!
this thing never slips even on bumpy rides.
I'm happy with this pet cover! It's made my life so much easier when I travel with my terriers.Highly recommend!
I recently purchased this Travel Buddy dog car hammock for my BMW and I couldn't be more pleased with my purchase. It seems to be very durable and looks really nice in my car interior. And it works just great to protect my car seats from any messes my dogs may create! It is also foldable and portable with two carrying handles, making it easy to store and take on the go. Overall, I think that this Travel Buddy car hammock is an excellent investment for any dog owner who loves to travel with their pet(or pets).