SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This product exceeded my expectations! It fit perfectly in the back of my Ford Escape, buckled nicely around each headrest, and doesn’t slip and slide when my doggo is hanging out on it. Offers good protection for my car seats and looks sleek too. Highly recommend!
So far I really like this seat cover. We have two 75 pound golden retrievers who love to swim so we need something to keep the backseat relatively clean. What I like most about this design is it protects the side door panels from scratches. This design also prevents the dogs from sneaking into the footwells like they used to on our previous seat cover with no side panels. So far, it's a win!
This is perfect for anyone with dog(s)! It fit in my back seat perfectly, it took me like 2 minutes to set up by myself! It protects my backseat and I love that it has a pocket for leash, collar, treats, etc!
Love this! My car was always full of dog hair, now it still has hair, inevitably, but A LOT less! Henry, my dog, loves it (he actually prefers it now, than just the seat); easy to clean, looks good in my car!
I didn't even have to read the instructions on how to install this because it was just that easy. Very good materials used to build it and well constructed. Very glad that I bought it!
We purchased this item for our two bullies that shed, and drool alot. This cover fit perfectly on our back seats in our Toyota Rav 4. It was easy to set up. The cover is thick and durable as well which I feel will last. It also has a velcro slit so we can still use the seat belt for our pups. Definitely recommend!
This is amazing at keeping my pup dog confrontable and the hair contained
Like it so far. It should really do the job for dog hair.
Well I was looking at seat protectors for a while; due to having leather seat. I looked at many. finally decided to get this one. It has a thicker material, is waterproof, has the size that come up that cover the door plus the zippers ,has pockets on the inside and so much more. I was questioning if the material was going to be thick enough and it is !! I’m very happy with this purchase!!!! most definitely I will recommend to anybody else who has an animal or even children for backseat cover for just seat protection. Wish it came in a different color but other than that I have no complaints. This is a MUST HAVE ! Don’t think twice about it.
Great purchase
Super easy to install and is just as described. Going to save the interior of my car!
Does a great job of creating a spot in the backseat for my dog. Keeps dog hair and damage off the interior. Seems to be high quality and has help up perfectly. 5/5
If you have dogs, you need this. It saves your backseat from damage, including scratches, drool, other liquids, etc. Its so easy to install - just 4 buckles - and it’s easy to clean. It really does resist liquids and keeps your seats dry. I can’t say enough good things. You won’t regret this purchase.
This is a great product for our rambunctious dog. Took it out of the bag and in a few easy steps it was installed. I just adjusted the straps on the head rests so they were even and no dips between seat to back of the seats and we were in business. The opening to the seat belt mechanism made it a breeze to attach the included strap to to him for his safety. This seat cover is such a nice addition to my truck an it looks good in it. Best choice I could have made, surpasses my wife’s seat cover for her SUV in every way. Now she wants one👍
i've got two words: extra storage!
Bought this for our 2 fur babies. It fit perfectly in the back seat of our full size Chevy Silverado. Kept them in the back seat while protecting the leather seats and kept them out of the floorboards.
What a great product this is, it was an easy installation into the backseat. The material is rugged and it’s well built. After picking our 90 pound grand puppy up he just settles down and takes a nap vs being jostled around the back seat trying to remain balanced while seated which is not easy with acceleration and braking. A distracted driver was pulling out of a driveway onto the road without stopping, nearly T-Boning us sending our puppy flying to the floor, thankfully he was not injured; I purchased this hammock the same day. I recommend it to everyone who inquires about it. It is easy to vacuum and quite simple to fold up and put away in the trunk.I would purchase this again!
I love this product!
We board dogs at our home and every day I pick up an older small dog. I'm always afraid he'll roll off the back seat if I stop short. No worries now. It also does a great job protecting my leather seats. I don't run the sides up but could. Instead I lay it over the ends completely protecting my seat. It's also very versatile in that I can I can cover part or all of the cargo area when I go to the big box store or just use it for my front passenger seat although I haven't used it there. I have a 2016 RAV4 Limited and it fits perfectly.
Easy to install in my Mazda CX-5. I use it frequently with a Belgian Malinois. Highly recommended
I really love this call protective seat cover it was easy to install and water resistant easy to clean and my dog absolutely loves it Plus it has nice big pockets to put water bottles and collapsible bowl. I would definitely recommend this. It was worth the price.
My dog loved this product and was comfy for a 2 day drive
Just got my Travel Buddy II Dog Hammock from Owleys and couldn't be more pleased! It's a step up from the original model, having a better zipper design and handles for carrying. The installation was surprisingly easy, and I love how it creates a barrier that discourages my adventurous Beagle from trying to leap into the front seat. The quality is top-notch as always, and the waterproof material seems to be better to stand up to muddy paws and wet fur. It's clear that the folks at Owleys understand what dog owners need. Travel Buddy II gets five stars from me 👍
I purchased this product because I was looking for a sturdy cover and I got it! The dogs fit comfortably and it is easy to clean. I recommend this product.
I absolutely hate dog hair in my car but I love bringing my dogs with me. I have the luxury to bring my dogs to work. I have a large bloodhound and a small English bulldog. Seat covers definitely get used regularly and are sort of a permanent accessory in my car. I have bought at least a dozen of these and this one is by far my favorite. It fits perfectly on the seat. It has door protectors. It's made of heavy duty material. I love the pockets to store leashes and other items that I might take with the dogs. Dog hair easily washes off of it and I do wash this thing weekly. From one pet parent to another, I am very happy with this product.