SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Man, I gotta tell you, I'm totally head over heels for this! It's got an adjustable length that is just the bee knees. And let me tell ya, it couldn't be more perfect for my big old labrador. Seriously, he's a hefty boy and needs his space to move around. But here's the kicker - while he has all this freedom to wiggle about as much as he wants, he also stays safe at the same time! Can you believe that? It’s like having your cake and eating it too! I think about it. This isn just some run-of-theill product we're talking about here. No sirree Bob! This thing is well thought out and designed with practicality in mind. They’ve really put their thinking caps on when they made this one. It gives my furry friend enough room to stretch those long legs of his without making him feel cooped up or restricted but still keeps him secure so I don’t have to worry all the time if he’s getting into trouble or not. So there you have it folks! If you've got a big ol' doggo like mine who likes their freedom but still needs to stay safe – then this little gem could be right up your alley. Trust me when I say that once you give this a try, there'll be no going back - because nothing else will ever measure up again.
I was skeptical about buying a dog seat belt at first, but I'm glad I did. The adjustable length is perfect for my big old lab and the sturdy metal hardware ensures security and peace of mind during our road trips. He seems comfortable with enough freedom to move around but also secure during sudden stops thanks to the shock-absorbing feature.
With this product, I can finally enjoy peaceful drives without worrying about my fur baby's safety. The highly elastic shock-absorbing bungee reduces risk of suffocation during sudden brakes or falls which makes it an absolute must-have!
This seat belt has become essential for our road trips, the sturdy metal hardware ensures security and peace of mind.
Sturdy, safe and easy to use - highly recommended!
This product has been a game-changer! It's so comforting knowing that our pet is safe in case we need to brake suddenly or hit a bump in the road. The elastic bungee works wonders when there are unexpected bumps or brakes. Plus, it's super easy to attach to his harness and buckle in the car.
The 360° rotatable hook on this seat belt is an excellent feature – allowing unrestricted movement while keeping them safely buckled up. This versatile design fits any size dog perfectly which makes it ideal for both my small pup and large family dog!
Fantastic product - sturdy, reliable and adaptable. Plus, it's super easy to use!
We love going on long drives with our fur baby, but safety was always a concern until we found this seatbelt! Its adaptable design offers universal fit making it extremely versatile while its enhanced safety features provide protection even during sudden brakes or falls reducing risk of suffocation.
The adjustable length is perfect for my large dog.
This seat belt has become an essential item for our road trips. The adjustable length is perfect for my big dog and the sturdy hardware ensures his safety. He seems comfortable with enough freedom to move around but also secure during sudden stops.
My dog loves car rides now! She’s comfortable with enough freedom to move around but also secure during sudden stops thanks to the shock-absorbing feature.
Anti-rust metal components are a standout feature. Built to last!
I am really impressed by how well thought out this product is - from anti-rust metal components ensuring durability, adjustable length catering different sizes of dogs, 360-degree rotatable hook providing flexibility; everything screams quality! Now no more worries about rusting parts over time.
This has become essential for us whenever we take our pups out for rides now. It’s simple yet effective mechanism secures them comfortably without restricting their movements too much as they can still look out the window & enjoy their ride due its 360 degree rotating hook.
My pup loves the freedom it gives while ensuring safety.
I'm really impressed with the anti-rust metal components of this seat belt. It's clear it's built to last and provide reliable protection for my pet.
I've tried many belts before, this one stands out because of its anti-rust metal components. It's definitely built to last!
I was constantly worried about my pet's safety during car rides, but not anymore! This seat belt with its sturdy metal hardware provides reliable protection while allowing enough freedom for them to move around comfortably.
No more worries during road trips, thanks to this seat belt.
The adjustable length is perfect for my dog, and the sturdy metal hardware ensures his safety during our road trips. Highly recommend this product!
really like how versatile this is fits any size dog perfectly no worries about safety anymore 👍
This seat belt has become an essential item for us whenever we take our pup on car rides. The 360° rotatable hook allows him enough freedom to move around comfortably.
I'm really impressed by this product! Its anti-rust metal components ensure durability, while the shock-absorbing bungee protects my pet during unexpected brakes or falls. It's clear that it's built to last and provide reliable protection.
Bought two of these for my pups they’re great quality and work well in all types of vehicles 🚗