SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Alright, let's talk about this awesome product. I've got a pretty big pooch at home and he absolutely loves car rides. But he's gotten older, it has been harder for him to hop in and out of the vehicle like he used to. It was really starting to bum us both out. Then I found this magic solution! Now my furry buddy can get into the car without any trouble at all. And when we're done with our adventures, he can just stroll right back out again too. It’s made road trips fun again for both me and my four-legged friend! And you know else is seriously cool? The non-slip surface on this thing! This is such a huge plus because it gives me peace of mind knowing that my dog won't slip or fall while using it. He feels more confident getting in and out of the car now knowing that his paws aren’t going to slide from under him. So yeah, if you have an older or larger dog who struggles with getting in and out of cars, then you need to check this product out ASAP! You'll be doing yourself - but more importantly your best fur-friend - one heck of a favor. It's not only practical but also safe which makes it even better value for money. So don’t wait around – grab one today! Trust me; your canine companion will thank you later with lots of love-filled licks! 👍
Love this ramp, it's sturdy and easy to clean. Just what we needed for our older pup.
This ramp has been a lifesaver for my aging pooch. He can finally join us on road trips again!
I was looking for a solution to help my old Labrador Retriever get into our SUV and this ramp has been the perfect answer. It's robust, sturdy, and supports his weight with ease. The non-slip surface ensures he doesn't slip while climbing up or down which is a huge relief. I am also impressed by its versatility as it can be used home too!
No more heavy dogs into the trunk. This ramp does all the work!
This dog ramp is an absolute lifesaver! With its strong aluminum alloy frame, I have peace of mind knowing that it can support my large breed dog. The fact that it attaches securely to the car means there's no risk of slipping or sliding around during use - safety first! And cleaning? A breeze! Just wipe with a damp cloth.
Our family recently adopted a senior dog who struggles with joint pain so jumping in and out of vehicles isn’t an option for him anymore. We needed something safe, stable, but also easy to clean after muddy park visits. This ramp checks all those boxes!
The robust aluminum alloy frame gives me peace of mind knowing my pet is safe.
i'm thrilled with how versatile this dog ramp is - works great at home too!
The convenience factor this product brings is unmatched; not only does it save me from lifting my heavy fur baby into the car every time we go somewhere but also makes her independent enough to climb onto our bed at home without assistance.
I appreciate that I can simply wipe it down to keep it clean, so convenient.
This product really takes care of our furry friend's safety with its secure attachments 🐾
Hassle-free cleaning? Yes please! Love that I only need a damp cloth or sponge to tidy up after use.
With two large dogs in our household, getting them in and out of the backseat was always a hassle until we discovered this amazing product! Its strength and stability are commendable plus love how easy it is to keep clean – just need a damp cloth or soft sponge.
Absolute value for money considering its strength and stability 💪
The strength of this ramp is remarkable! The robust aluminum alloy frame can support dogs weighing up to 250 lbs which gives me peace of mind knowing my pet’s safety isn’t compromised.
My dog loves this ramp! It's easy for him to use and he feels secure on the non-slip surface.
The convenience this product brings is unmatched; not only does it save me from lifting my heavy fur baby into the car every time we go somewhere but also makes her independent enough to climb onto our bed at home without assistance.
This product is such a lifesaver! Now I don't have to worry about lifting my large dog into our SUV. Plus, it's super easy to clean - just wipe down a damp cloth or sponge.
A+ for safety measures. The secure attachments give me confidence when using it with my pet.
Impressed with how well it works in the backseat. My pup can now easily hop in!
The sturdy design is perfect for my large breed dog, no more struggling to get into the car.
This product has been a blessing, makes getting our old boy into bed so much easier at night 🌙
This ramp is a game-changer for my arthritic dog. The non-slip surface and secure attachments to the car ensure his safety while the robust frame supports his weight easily. Plus, it's super easy to clean!
Our senior dog was struggling to get into car and onto our high bed. This ramp has been a lifesaver! It's sturdy, safe, and so easy to use. The non-slip surface ensures he doesn't slip while climbing up or down which is such a relief for us. Plus, it's versatile enough to be used at home too!