SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Alright, let's talk about this pet carrier. It's seriously the bee's knees! The quality of materials they've used is just out-this-world good. They're rocking that 600D Oxford fabric and eco-leather which not only looks super stylish but also promises durability like no other. Now, my fur baby absolutely adores it because of its adjustable width feature. This means I can tweak it to suit their comfort level which is a total win in my book. No more squishing or squeezing them into carriers that are too small or letting them slide around in ones that are too big. With this, it’s all aboutizing for maximum coziness. But wait there's more! Cleaning this thing? A piece of cake! If you're anything like me and cleaning isn't exactly your favorite pastime, then you'll appreciate how easy-to-clean this carrier is. Whether it’s a little spillage from water bowls or some shed fur stuck on the sides - a quick wipe down sorts everything out without any hassle. So really folks, if you’re looking for something solid for your pet to travel in style and comfort while making your life easier with maintenance – look no further than this carrier! It delivers on all fronts: top-quality material, adjustability for perfect fit and simplicity when it comes to clean-up time.
👍 Love the durable fabric. My dog seems comfortable and it's easy clean!
I'm all in for products that value sustainability and this dog carrier doesn't disappoint with its recycled polyester material. It’s sturdy enough to hold my 29-pound poodle comfortably. The side pockets come handy too!
When it comes durability, this product stands out from the rest! Its anti-vandal fabric withstands my pup's constant scratching without showing signs of wear or tear. I appreciate how user-friendly it is with both short and long handle options.
Impressive
The Pearl Purse by Owleys is a remarkable addition to any pet owner's travel gear. This dog carrier car seat has transformed our road trips into stress-free and enjoyable experiences. The robust construction and safety features ensure my dog's well-being, while the interior padding offers a comfortable space for her to relax. The adjustable straps make installation simple, and the Pearl Purse's chic design adds a touch of sophistication to our journeys. Owleys' commitment to quality and innovation shines through in this product, providing pet owners like me with a reliable and stylish solution for our furry companions.
This carrier is a lifesaver, so convenient with its strong handles.
The convenience offered by this dog carrier has made our trips so much easier! With strong handles that can support up to 29 pounds and an option to increase bag width for extra comfort - every detail was thoughtfully designed.
satisfactory
wow...this thing is built like a tank but still comfy for my pooch
If you're looking for a reliable pet carrier, look no further! This one boasts durable construction using high-quality materials like eco-leather and 600D Oxford fabric. What I love most about it is the added comfort features like adjustable width!
I’m thrilled with this purchase! Not only does it provide ample space for my fur baby but also brings along benefits of being easy-to-maintain due to quality fabrics used in making it.
Owleys' Pearl Purse has revolutionized the way I travel with my beloved pet. This dog carrier car seat is a masterclass in design and functionality. The sturdy construction and secure safety features put my mind at ease, while the luxurious interior padding ensures my dog's comfort during road trips. The adjustable straps make installation effortless, and the stylish exterior garners compliments wherever we go. It's more than just a carrier – it's a statement of care and devotion to my furry friend. Owleys has truly created a product that speaks volumes about their commitment to enhancing the pet-owner bond.
recommend
The Pearl Purse from Owleys has made traveling with my canine companion a breeze. Its innovative design offers the perfect blend of style and utility. The durable construction and thoughtful safety features provide peace of mind, knowing my dog is secure while enjoying a comfortable ride. The interior is plush and inviting, and the adjustable straps ensure a snug fit in various vehicles. Beyond functionality, the Pearl Purse's aesthetics turn heads wherever we go. Owleys has truly created a product that caters to both pet and owner, making every journey enjoyable for both of us.
My little buddy loves his new car seat. It's comfy and spacious enough for him 😊
ok
This carrier has made traveling with my pet so much easier! The handles are strong yet comfortable to hold, even when carrying my heavy bulldog who weighs close to 29 pounds. Plus, the side pockets are great for storing his favorite toys!
I love how functional and stylish this product is! Made from durable materials like anti-vandal fabric and recycled polyester, it's designed to last while providing maximum comfort for your furry friend. Definitely worth every penny!
Good quality carrier. The materials are reliable and my dog seems to like it!
The thoughtfulness in design is evident in this dog carrier - from its adjustable width feature that ensures extra comfort for pets, down to its easy-to-hold handles that can support up to 29 pounds.
The anti-vandal fabric is perfect for my teething puppy. It's held up great so far!
worthwhile
Easy to maintain and clean, which makes life easier with a messy pup.
What I love about this product is its sustainability aspect! Made from recycled polyester material, it’s sturdy enough to hold pets weighing up to 29 pounds. It also has convenient side pockets for storing toys and treats!