SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This speaker is the real deal!
Super!!!
Very good horn and loud.
this Bluetooth speaker is simply amazing. the sound quality is top-notch, with powerful bass and crisp highs. the 40W output ensures that the sound is loud and clear, perfect for parties and outdoor use. the Bluetooth connectivity is seamless and the battery life is very impressive, lasting for hours on end. the speaker is also very portable and durable, making it perfect for taking on the go. I’ve used it at the beach, on hikes, and at home, and it performs brilliantly every time. the design is sleek and stylish, adding a touch of elegance to any setting. highly recommend!
I love how easy it is to switch between different sound modes with this Bluetooth speaker. Perfect for every genre of music!
The battery life on this thing is just incredible - I can listen to my favorite tunes all day long without worrying about recharging.
Excellent team very nice, and sounds phenomenal, thank you
Like it!
From beach trips to backyard parties, this portable speaker has been a game changer in enhancing our outdoor experiences with its powerful and immersive audio output.
I’m extremely satisfied with this portable Bluetooth speaker. the sound quality is excellent, with deep bass and clear highs. the 40W power output provides plenty of volume, making it perfect for any setting. the Bluetooth connection is quick and reliable, and the battery life is very impressive, lasting all day. the speaker is also very portable and has a sturdy design, making it ideal for outdoor use. I’ve taken it on trips, to parties, and it always delivers great sound. the design is sleek and modern, which is a nice touch. highly recommend this speaker for its performance and portability.
wow
AWESOME SOUND, AWESOME SOUND, AWESOME SOUND
Very nice
The hand hook makes it super portable - a perfect outdoor companion.
The advanced Bluetooth 5.0 technology incorporated into this device ensures seamless pairing process along with stable connectivity over longer distances ensuring uninterrupted music playback which is a huge plus in my book.
This speaker's Extra Bass mode is fantastic for my music taste.
I particularly enjoy how customizable the audio experience is with multiple sound modes including Extra Bass mode for those bass-heavy tracks as well as colorful RGB light effects which really help set the mood during evening gatherings with friends and family.
I must comment on how versatile this device is; not only does it connect via Bluetooth but also supports playback through memory card slot and AUX input making sure all your bases are covered regardless of what tech gadgets you own.
Excellent sounds great
The RGB light effects really enhance our nighttime listening experience.
This high-power portable bluetooth speaker is one of those devices that you didn’t know you needed until you got one! Now I can’t imagine life without it – whether at home or outdoors, the sound quality remains consistent and top-notch thanks to its dynamic 40W output power.
The advanced Bluetooth 5.0 on this speaker provides such stable connectivity; it’s never dropped out once since I started using it! Plus, being able to play music straight off my memory card is incredibly handy.
It's good, good material, it's only 20W, it's not that it goes up much, but it's good value for money.
Portable, powerful sound! Love the 40W output and waterproof design. 🎶💦
i'm in love with how versatile this thing is!!! memory card slot, aux input..you name it 🙌 ohh and did i mention those cool rgb light effects? they totally set the mood during night time hangouts 👌💡😍