SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Smooth flow, no issues.
i recently installed this 360° swivel stainless steel faucet in my bathroom and it has exceeded my expectations. the sleek and modern design instantly upgraded the look of my sink area. the 360° swivel feature is incredibly convenient, allowing me to easily move the faucet to clean the sink or fill various containers. installation was a breeze, thanks to the clear instructions and quality fittings. the faucet feels very sturdy and well-made, and the stainless steel finish is both attractive and easy to clean. the water flow is smooth and consistent, and the handle operates with a gentle touch. it’s clear that this faucet was designed with both functionality and aesthetics in mind. i’ve received several compliments on it from guests and it has definitely enhanced the overall look of my bathroom. i highly recommend this faucet to anyone looking to add a touch of modern elegance and practical functionality to their bathroom.
A must-have for modern bathrooms.
The 360-degree rotation is a fantastic feature, making everyday tasks much simpler. However, I've encountered some issues with the temperature control—it doesn't always respond as precisely as I'd like, which can be a bit frustrating. It's a good faucet, but I was expecting a bit more in terms of functionality.
My only gripe is the water pressure; it's a bit lower than I expected, even though it's more than adequate for everyday use. If not for that, this would be a solid 5 stars from me.
This faucet exceeded my expectations in every way. From its robust stainless steel construction that promises longevity, to the easy single handle operation for temperature and flow control, everything about it screams quality. The fact that it comes in three beautiful colors allowed me to match it perfectly with my bathroom theme. A truly outstanding product that combines functionality with style.
Can be a bit stiff at times. A little more smoothness in the movement would make it perfect.
This faucet has been a great addition to my bathroom. the 360° swivel function is very handy, allowing me to move the faucet out of the way when needed. it’s made from high-quality stainless steel, so it feels durable and looks sleek. installation was simple and the faucet works perfectly. the water flow is strong and steady, and the handle is easy to use. it adds a touch of elegance to my sink area. i’m very satisfied with this purchase and would recommend it to anyone in need of a reliable and stylish bathroom faucet.
Surprisingly, this gadget has made dishwashing much easier and more enjoyable. Totally worth the cost.
Wasn't able to use it.
Absolutely love this faucet! The installation process was incredibly straightforward, and the 360-degree rotation is a game-changer for kitchen chores. It's not just practical but also adds a touch of elegance to the sink area. Plus, the eco-friendly certification gives me peace of mind about my environmental footprint.
Great for the environment. 🌍
Love it! 😍
It's made tasks like washing hair and rinsing after brushing teeth simpler. Really wish there was a larger version for the shower.
The movement is really smooth. Would buy again if needed.
This stainless steel faucet with a 360° swivel feature is excellent. it’s made from high-quality materials and looks very stylish. the swivel function is really convenient, making it easy to clean the sink and fill large containers. installation was straightforward and the faucet works flawlessly. the water flow is strong and consistent, and the handle operates smoothly. it’s a great addition to my bathroom, adding both style and convenience. i’m very happy with this purchase and would recommend it to anyone looking for a durable and modern bathroom faucet.
Simple to install and works well. Fixed my issue.
Installation is a breeze on modern sinks. Just needed channel locks, no leaks. Pivots easily, and you can even use it as a water fountain. You'll definitely love it.
My faucet is finally performing as expected.
Absolutely fantastic!
Everything is correct so far, it only remains to install it to see how it works but that has to wait a few months.