SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Incredible
This faucet's 360-degree rotation and durable construction are its main selling points, and in those aspects, it doesn't disappoint. However, the water flow has been inconsistent, and I've had some trouble with the deck mounted installation—it wasn't as seamless as I had hoped. It's a decent product, but there's definitely room for improvement in terms of overall user experience.
I never thought I'd be passionate about a faucet, but here we are. The easy installation, combined with the elegant design in the color that matches my bathroom perfectly, has made this a standout feature in my home. The 360-degree rotation is not something you realize you need until you have it—what a difference it makes. And knowing it's eco-friendly is the cherry on top.
Perfectly unique and fits well.
This has become my go-to kitchen tool, works well in all aspects. Ended up buying another, very satisfied and would recommend.
The ceramic valve is smooth, no more drips! 💧😌
The durability is a bit of a question mark for me. After a few months of use, the finish is starting to show signs of wear, which is disappointing given its price point. It works well enough, but I'm not sure I'd buy it again.
I found exactly what I was looking for. The stainless steel construction feels solid, and the electroplated surface still looks as shiny as the day I installed it. The installation was a breeze, and operating it is just as easy, with precise control over water temperature and flow. It's refreshing to see a product that not only meets but exceeds expectations.
It's functioning well.
got this 360° swivel faucet for my bathroom and it’s wonderful. the stainless steel finish looks very elegant and modern. the swivel feature is really practical, making it easy to wash the sink and access hard-to-reach areas. installation was easy and the faucet functions perfectly. the water flow is consistent and the handle is smooth to operate. it’s a great upgrade for my bathroom and i’m very pleased with the quality and performance. highly recommend this faucet for anyone looking to enhance their bathroom’s functionality and appearance.
Got it in perfect shape, functions excellently. Happy with the purchase.
Top-notch quality, would recommend.
It arrived looking great. Haven't tried it yet, but it appears high quality and is quite heavy, indicating it's a solid product.
Setup was quick and easy, straight from the packaging. The various settings are a game changer for cleaning big items. Seems sturdy too. Here's hoping it lasts because it's become essential to me.
This 360° swivel stainless steel faucet has been an outstanding addition to my bathroom. the high-quality stainless steel construction gives it a sleek and modern appearance that fits perfectly with my bathroom decor. the 360° swivel feature is not only unique but also highly practical, allowing for easy cleaning and filling of large containers. installation was straightforward and the faucet functions beautifully. the water flow is strong and steady, and the handle is smooth and responsive. the faucet also resists water spots and fingerprints, which keeps it looking clean and shiny. it has significantly improved the usability of my bathroom sink and added a touch of contemporary style. i am extremely pleased with this purchase and have already recommended it to friends and family. if you’re looking for a stylish, durable, and highly functional faucet, this one is an excellent choice.
Really happy with this, does the job well, would suggest to others.
Decided to try this out based on the description. Our kitchen needed work after a leak, and the contractor picked a budget faucet. Really like the waterfall feature for dishwashing.
Finally, a faucet that lives up to all its promises! The 360-degree swivel feature allows complete sink access, making it so much easier to clean large pots and pans. The ceramic plate spool valve ensures the operation is smooth and drip-free, a relief from my previous, leaky faucet.
Gorgeous design, but the water pressure could be better. 💦🤷♂️
Matches my bathroom perfectly!!!
I'm genuinely impressed with the quality and functionality of this faucet. The easy installation and operation are exactly as advertised, and the ceramic plate spool valve does ensure a smooth and drip-free experience. My slight disappointment comes from the color; the actual shade is a bit off from the online images, which isn't a deal-breaker but something to keep in mind. Still, a solid purchase that I would recommend.
I was pleasantly surprised by how easy it was to install this faucet. The deck-mounted design gives my bathroom a clean, streamlined look that I absolutely adore. Its eco-friendly RoHS certification and the support for both hot and cold water supply make it a versatile and responsible choice. Definitely a significant upgrade from my old faucet.
Really like it despite it not staying on my faucet. It's beautiful and works well when it fits.
Fell for it at first sight, though smaller than expected, it's still lovely. Haven't set it up yet, waiting for kitchen renovations, but hoping for the best.
So far it's great. Should be a standard in all sinks.