SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recommend it good product how is in the image I am very happy with the purchase, thank you very much to the seller
Good product, with resistant glue, two angle adjustments and rotates, but I found the magnet weak. Works well with the plates that come together, but not if you're with a round magnet ring on your mobile, which is my case (one from baseus). The cell phone slowly slips until it falls.
Later I will give my opinion on how much I test it in the car ..
It securely holds my large phone in place without any issues, and the metal plate doesn't interfere with my case. The adhesive is strong enough to stick to my dashboard.
Despite its small size, it holds securely. I had to clean the dashboard with alcohol before installation, but that was a simple task. I appreciate that it folds up neatly when not in use. So far, it's performing well, and I'm curious to see how it holds up over time.
It works perfectly and securely holds my phone.
This compact phone holder is fantastic. Installing it in my car was hassle-free, and the adhesive is incredibly strong, even during winter. It perfectly fits my phone.
Finding a holder that offers such versatile rotation has been challenging. This one is well-made and lives up to its advertised features. I highly recommend it. It comes with multiple stickers and metal pieces to accommodate any phone case.
I installed this on the dashboard, providing a clear view of my phone.
This phone mount is exceptional. It withstands bumpy roads and stays securely in place. Installation is simple, and it's incredibly easy to use.
I highly recommend this magnetic car phone holder. It's affordable and does the job effectively, providing a safe and visible place for your phone without being intrusive.
This magnetic car phone holder has been a game-changer for me. It fits snugly inside my phone case and attaches securely to the metal holder on my dash, offering easy rotation for optimal visibility while driving.
I appreciate how easy it is to install this product in my car. 👍
It's compact and features a powerful magnet, making it perfect for my car.
The quality is excellent; I purchased three for all our vehicles. Just be sure to attach it exactly where you want it because it can't be repositioned once set.
It's a small, discreet, and functional device that works great and comes at a great price.
After trying several phone mounts, I finally found one that works perfectly with my Mazda 3. It's versatile, sturdy, and of excellent quality.
The adhesive of this phone holder is incredibly strong, and despite its small size, it holds up well. The instructions are straightforward and easy to understand.
After trying various phone holders for the car, none of them worked as well as this one. It's incredibly convenient, allowing you to adjust it for better visibility. I've recommended it to all my friends, and many of them have already bought it or are planning to.
I find this gadget extremely useful, and I hope it continues to perform well in hot weather. I'm even considering buying another one for my husband's car.
I appreciate its versatility; you can adjust it to any angle you prefer, and it adheres very well.