SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Finding this electric BBQ grill and hot pot has been a revelation for my culinary endeavors.
I never knew how much I needed this electric BBQ grill and hot pot in my life until I tried it. The adjustable power settings make it incredibly versatile, whether I'm searing meat or slow-cooking a stew. The non-stick Maifan stone plate is a dream come true, making cleaning up as easy as wiping down the surface. The separate controls for the grill and hot pot areas allow me to multitask in the kitchen, making mealtime a breeze.
This electric BBQ grill and hot pot has transformed my meal prep from mundane to exciting. The two power settings cater perfectly to my need for intense grilling heat and gentle simmering alike. The non-stick plate made from high-quality Maifan stone is a standout feature, ensuring my meals are healthy and the grill is easy to clean. With its spacious design, I can cook in bulk, and the independent control lets me manage multiple dishes effortlessly.
As someone who appreciates the art of cooking, I find this electric BBQ grill and hot pot with its non-stick plate to be a valuable addition to my kitchen arsenal.
I've always enjoyed hosting dinner parties, and this electric BBQ grill and hot pot has elevated my hosting game. The dual power settings make it simple to switch between high heat for grilling and a lower setting for simmering in the hot pot. The non-stick surface is nothing short of miraculous, ensuring a swift cleanup that lets me spend more time with my guests. The generous capacity is perfect for entertaining, and the ability to control the grill and hot pot independently is incredibly convenient.
Discovering this electric BBQ grill and hot pot with its non-stick plate has been a game-changer for my weekend gatherings. The adjustable power settings ensure my steaks and veggies are grilled to perfection, and the spacious design means there's enough room to cook for the whole family. The non-stick Maifan stone plate not only delivers on its promise of zero food sticking but also makes cleanup a breeze. Having independent control over the grill and hot pot temperatures allows me to cook multiple dishes at once, tailoring each to its ideal cooking condition.
This electric BBQ grill and hot pot duo is quite the innovation for culinary enthusiasts. Its design not only saves space but also makes for an engaging cooking affair, whether grilling tender meats or enjoying a savory hot pot.
This electric BBQ grill and hot pot duo is quite the innovation for culinary enthusiasts. Its 2-in-1 design not only saves space but also makes for an engaging cooking affair, whether grilling tender meats or enjoying a savory hot pot. The non-stick surface ensures a stress-free cook and even easier clean-up. Plus, the adjustable power settings mean each meal is cooked just to my liking, a luxury I didn't know I needed.
This pot is for my mother, she will like it very much, arrived on time.
Cookouts have never been easier or more fun thanks to this electric grill and hot pot. The non-stick Maifan stone plate guarantees a hassle-free cooking experience, while the adjustable power ensures that every dish is cooked to perfection. Opting for the classic white, it not only performs well but also fits the minimalist look of my kitchen.
It's great that it came in but as soon as I opened the package, the box is damaged with a medium sized hole. Great BBQ tho.
Good price and good product