SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This has become a staple in my kitchen. The non-stick plate is perfect for cooking a variety of foods without any mess. It's also great for social gatherings, as it allows everyone to cook their own meals to their liking. Highly recommend it to anyone who enjoys good food and good company.
I was pleasantly surprised by how versatile this Electric BBQ is. The non-stick plate works like a charm, and I've used it for everything from brunches to late-night snacks. It's also incredibly easy to clean, which is a huge plus in my book.
This Electric grill has revolutionized my meal prep. The non-stick plate is a lifesaver, and being able to grill and make a hot pot simultaneously has cut my cooking time in half. It's efficient, easy to use, and the results are always delicious.
I'm always on the lookout for space-saving kitchen gadgets, and this BBQ hot pot is a gem. It's perfect for small gatherings, and the non-stick plate makes it incredibly easy to maintain. It's become my go-to for both quiet nights in and entertaining friends
This 2-in-1 electric bbq grill & hot pot is amazing. it’s perfect for hosting dinner parties or just enjoying a fun meal with family. the grill heats up fast and cooks everything evenly. the hot pot is great for making soups, stews, and even fondue. the non-stick plate works really well, making cooking and cleaning effortless. it’s spacious enough to accommodate plenty of food, so no one has to wait for their turn to cook. the temperature control is very precise, allowing me to cook different types of food perfectly. it’s also very easy to set up and use. my family loves it and we’ve used it multiple times already. it’s a fantastic addition to our kitchen and has made our meals more enjoyable and interactive. i highly recommend this product to anyone who loves cooking and entertaining.
I hosted a 'cook-your-own' dinner party with this Electric Grill, and my friends were blown away. The non-stick plate meant everyone could cook their food just the way they liked without any mess. It was such a fun and interactive evening, thanks to this fantastic appliance.
I'm all about efficiency in the kitchen, and this BBQ delivers. Whether I'm in the mood for grilled fish or a comforting hot pot, this gadget handles it all. The non-stick surface is the cherry on top, making cleanup a non-issue.
I bought this 2-in-1 Electric Grill for my college-aged daughter, and she loves it. It's safe, easy to use, and the non-stick feature means she's more likely to clean it after use. She's even started experimenting with different cuisines. It's been great for her cooking confidence.
I'm not usually one for kitchen gadgets, but this one is worth the space. The non-stick plate on this Hot Pot makes it so easy to switch from grilling to hot pot without any cleanup hassle. It's perfect for my small kitchen and my busy schedule.
i recently bought this 2-in-1 electric bbq grill & hot pot with non-stick plate and it has become the centerpiece of our family gatherings. it’s incredibly versatile and easy to use. the grill heats up quickly and cooks food evenly, while the hot pot is perfect for soups and stews. the non-stick surface is fantastic – nothing sticks and cleaning up is a breeze. i love how we can grill meats and vegetables on one side while preparing a delicious hot pot on the other. it’s spacious enough to cook for a group of people, making it ideal for parties and family dinners. the temperature controls are easy to use and allow for precise cooking. overall, this grill and hot pot combo has made our meals more fun and interactive. i’m extremely satisfied with this purchase and highly recommend it to anyone looking for a versatile and convenient cooking appliance.
I love outdoor BBQs, but living in a condo means I don't always have that option. This Electric Hot Pot brings the BBQ experience indoors without the smoke or hassle. The non-stick plate is fantastic—no more scrubbing grill grates for hours. It's a game-changer for urban grill enthusiasts like me.
I was skeptical about the non-stick claim, but this BBQ grill and hot Pot lives up to the hype. I've cooked everything from seafood to pancakes, and nothing sticks! Cleanup is so simple, it's almost fun. It's also incredibly versatile, making it ideal for both everyday meals and entertaining.
As a foodie, I'm always on the lookout for kitchen gadgets that elevate my cooking game. This Pot does not disappoint. The temperature control is precise, ensuring perfect results whether I'm grilling burgers or making hot pot. It's become a staple in my kitchen.
I hosted a dinner party last weekend and decided to give my new Electric Hot Pot a try. It was a hit! The non-stick surface meant that even my cheesiest dishes didn't leave a mess. Plus, being able to grill and simmer in the same appliance saved so much counter space. A must-have for small apartment dwellers like me.
Absolutely thrilled with my purchase of the BBQ! The non-stick plate is a game-changer, making cleanup a breeze. I've used it for everything from grilling steaks to simmering stews, and it performs flawlessly every time. Highly recommend to anyone who loves to cook and entertain.
This electric BBQ grill and hot pot duo is quite the innovation for culinary enthusiasts. Design not only saves space but also makes for an engaging cooking affair, whether grilling tender meats or enjoying a savory hot pot. The non-stick surface ensures a stress-free cook and even easier clean-up. Plus, the adjustable power settings mean each meal is cooked just to my liking, a luxury I didn't know I needed.
The power output is high, and as soon as the power is turned on, the water boils in less than a minute.👍👍👍👍👍I am sorry that the fire cannot be controlled and the fan cannot be separated, but I am satisfied with the price
Cooking has become a more enjoyable task since I added this electric hot pot to my countertop. The dual power settings allow me to switch between high heat for grilling and a more moderate temperature for the hot pot, giving me full control over the cooking process. The non-stick plate is a dream, ensuring that food releases easily, which makes for a quick cleanup. The size is generous, allowing me to cook in larger batches, and the separate control knobs mean I can cook different dishes at their ideal temperatures simultaneously.
Having a kitchen appliance that's as versatile as this BBQ grill and hot pot is an absolute delight. The ability to independently control the temperature on different sections is incredibly convenient for creating complex meals. The spacious design is a real bonus.
This electric pot has completely transformed my approach to cooking. With adjustable power settings, I have the flexibility to grill and simmer at precisely the right temperatures. The non-stick surface, made from high-quality Maifan stone, has made both cooking and cleaning incredibly simple. Its large capacity is ideal for meals of any size, from intimate dinners to larger gatherings. Plus, the independent control features provide the versatility to cook multiple dishes at once, tailoring each to its optimal cooking condition.
The electric grill and hot pot with its non-stick feature has been a delight in my kitchen
This electric BBQ grill and hot pot has been a fantastic find. With its adjustable power, I can easily control the cooking temperature for different foods. The non-stick Maifan stone plate is a lifesaver, ensuring that food comes off easily without any scrubbing required.
I'm absolutely thrilled with this electric BBQ grill and hot pot. The dual power settings are perfect for my varied cooking needs, and the non-stick surface makes cleanup a non-issue. It's spacious enough to accommodate meals for large gatherings, and the independent controls allow me to cook different dishes simultaneously. It's truly a standout product that has made cooking more enjoyable.
This electric BBQ grill and hot pot is a marvel for anyone who loves to cook and entertain
The joy of cooking has been redefined for me by this electric BBQ grill and hot pot. Its adjustable power settings ensure I can grill and simmer to perfection. The non-stick Maifan stone plate not only cooks food evenly but also guarantees an easy cleanup, making it a favorite feature of mine. The large capacity is ideal for family dinners, and having independent controls means every dish can be cooked exactly how it's meant to be.