SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Does exactly what it's supposed to do!
Now my empanadas turn out great, all the same size. Thanks!
Handy little gadget, exactly as shown on the website, so no surprises there.
i recently bought this 2-in-1 dumpling maker and it has been a fantastic addition to my kitchen. making dumplings by hand used to be a time-consuming and messy process, but this tool simplifies everything. it’s incredibly easy to use – just place the dough and filling, press, and you have perfectly shaped dumplings. the cutter is sharp and precise, ensuring that each dumpling is sealed properly. i’ve made dumplings several times since getting this and the results are always consistent. cleaning the dumpling maker is a breeze too; it washes easily and doesn’t have any small parts that are hard to reach. my family loves the dumplings and i enjoy the process of making them now. it’s sturdy and seems very durable, so i’m confident it will last a long time. i highly recommend this dumpling maker to anyone who loves homemade dumplings but wants to save time and effort in the kitchen.
Dumplings are easy to make with this.
Kind of small but really fun to use with my little daughter.
Seems like a very good product, works perfectly.
Feels a bit flimsy and looks like it's 3D printed. Had trouble with the dough press for circles, but my dough was a bit old and dry. Might work better with fresh dough. The crimper side is easy to use though, and none of my raviolis split open during cooking.
Looks well-made. Haven't used it yet but seems like it'll be fun to use with my granddaughter.
It's light but seems really useful and worth the price. A bit small, but ideal for making empanadas to sell.
Works perfectly, no issues at all.
A bit smaller than I was expecting, but still okay.
This dumpling maker is fantastic. it’s very easy to use and makes perfect dumplings every time. i love how it cuts and seals the dough in one step, saving me so much time. it’s also very easy to clean, which is a big plus. my family has been enjoying homemade dumplings more often now because it’s so convenient to use. the tool is sturdy and well-made, so i expect it to last a long time. i’m very happy with this purchase and highly recommend it to anyone who loves dumplings.
Super useful in the kitchen. I'd definitely recommend it.
Very happy with the order, exactly what I was looking for. 😌
This is cool!
This dumpling maker has been a great addition to my kitchen. it’s so easy to use and makes perfect dumplings every time. i love how it cuts and seals the dough in one simple step. it’s much faster than doing it by hand and the results are consistently good. it’s also easy to clean, which is a big plus. my family has been enjoying homemade dumplings more often now thanks to this handy tool. i’m very happy with this purchase and would recommend it to anyone who enjoys making dumplings.
Not bad at all for everyday use around the house.
Good stuff, just takes a bit of practice to get the hang of it.
i’m really pleased with this dumpling maker. it’s made the process of making dumplings so much easier and faster. the tool cuts and seals the dough perfectly, giving me nicely shaped dumplings every time. it’s also very easy to clean, which is great. my family loves the homemade dumplings and i enjoy making them now. the dumpling maker is sturdy and well-designed, making it a great addition to my kitchen. i highly recommend this tool to anyone who wants to make dumplings at home without the hassle.
Really nice and sturdy, plus it got delivered super fast. Thank you!
Didn't expect it to be this big, looks strong though. Haven't tried it yet, but so far it seems promising.
Totally in love with it!!! It's exactly as described, couldn't be happier. 🌟
The quality is top-notch, seriously excellent!
i recently bought this 2-in-1 dumpling maker and it’s fantastic. it makes dumpling preparation so much easier and faster. the design is simple yet effective – it cuts and folds the dough perfectly every time. i’ve tried making dumplings by hand before and it was always a hassle, but this tool simplifies the process. it’s easy to clean and store as well. my family loves the homemade dumplings and i enjoy making them now. highly recommend this for anyone who loves dumplings but hates the mess and time it usually takes.