SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Audity (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A game-changer for pet hydration!
I was skeptical at first, but this pet fountain proved me wrong. It's been a few months, and it's still going strong, providing fresh, filtered water for my pets. The clear plastic design also makes it easy to see when a refill is needed.
As someone who prioritizes the health and well-being of my pets, finding the right water fountain was crucial. This product not only meets but exceeds my expectations. The water is filtered, keeping it clean and tasty for my pets, and the generous capacity means they always have access to fresh water. Additionally, the design is sleek and modern, which I love. It's rare to find a pet fountain that combines form and function so perfectly.
A friend recommended this fountain, and I'm so glad they did. It's easy to clean, and my pets love it. Plus, the battery-powered design means I can place it in the perfect spot without worrying about outlets.
My pets took to this fountain immediately. It's been great to see them so happy and hydrated. The setup was simple, and I appreciate the fact that it's designed to last.
I've been thoroughly impressed with this pet fountain from the get-go. It's durable, easy to clean, and my pets took to it immediately. The large capacity is a major advantage, ensuring my pets are well-hydrated even on the hottest days. Plus, the battery operation means I can easily move it to wherever it's most convenient. It's a quality product that I'd recommend to any pet owner looking for a reliable water fountain.
I appreciate the thoughtfulness in the design of this pet fountain. The high-quality, robust plastic construction is evident, ensuring it will last. Additionally, the 2.8L capacity is perfect for ensuring my pet has access to fresh water throughout the week. It's a product that truly understands and meets the needs of pets and their owners.
Five stars all the way!
This pet fountain is a standout for its design and functionality. Its robust plastic construction and generous capacity make it ideal for my multi-pet household. The battery-powered option is a lifesaver, giving me the flexibility to place it anywhere. My pets love the fresh, flowing water, and I love how easy it is to maintain. It's a win-win situation, and I'm so glad I made the decision to purchase it.
What a fantastic find! The water stays clean and fresh, encouraging my cat to drink more. It's also quite stylish and blends well with any decor. Highly recommend it to all pet owners.
The versatility and convenience of this pet fountain are outstanding. Suitable for cats and easily adaptable for other small pets, it's been a wonderful addition to our home. The battery-powered feature offers flexibility in placement, and the attractive design is a bonus. Highly recommended for any pet owner looking for a reliable hydration solution.
This fountain is a clear winner in terms of convenience, style, and health benefits for pets
This pet fountain has surpassed all my expectations. Not only does it provide a continuous supply of fresh water for my pets, but it's also made from high-quality materials that I trust. The battery-powered functionality allows for easy placement, and its sleek design is a pleasant addition to our home. Seeing my pets drink more water and enjoy it has been rewarding.
I cannot express enough how much of a difference this pet fountain has made in our lives. The ease of setup and use, combined with the durable materials and attractive design, makes it an essential item for any pet owner. The quiet operation is a bonus, ensuring that my pet can drink peacefully without any fear. It's been a few months, and the fountain is still performing flawlessly, a testament to its quality and reliability.
So happy with my purchase!
A++! Quiet, efficient, and stylish. Highly recommend! 👍👍👍👍👍
The convenience of a battery-powered water fountain cannot be overstated. It's made a significant difference in how often I need to refill my pet's water, and the consistent flow keeps the water appealing to them. Plus, it's versatile enough for my cat and small dog, making it an excellent investment for multi-pet households
Fantastic fountain, pets are hydrated and happy!
From the moment I set up this pet fountain, I knew it was a hit. My cat, typically finicky about drinking water, was immediately drawn to the gentle flow. The capacity is perfect for ensuring she has enough water, especially when I'm away for the day. Cleaning and maintenance have been straightforward, which is a huge plus for me. The fountain's design is also quite stylish, fitting in nicely with our home decor. It's been a fantastic investment for my cat's health and hydration.
Couldn't be happier!
Five stars! My dog and cat both love it. Easy to clean.
Adorable design, great functionality. One of the standout features has been the battery-powered functionality, allowing me to place the fountain in the most convenient location without worrying about access to power outlets. This feature alone has made a significant difference in how my pets interact with their water source, showing a marked increase in their hydration levels.
The best for my pet's health!
This pet fountain is the ultimate hydration solution for pets. Not only does it encourage my cat to drink more water with its gentle flowing feature, but its large capacity means less worry and hassle for me. The robust plastic design ensures durability, while the simplicity and attractiveness of its appearance make it a welcome addition to any room.
A must-have for pet owners!